MLM Serial Number

[jinxs]

Hello All,

We are starting to do some proactive work for our maintenance customers. We are finally backing up all of our Merlin Messaging and Partner Messaging systems. I went out on one today, unfortunaly they had a MLM 007. So, with my great wisdom, I thought I would pull a system report through hyperterminal and save that...figured it was better than nothing. So, I go to log in with my serial cable and type in the last 6 digits of my serial number...password invalid. Then, I am thinking refurb piece of ****, they never changed the label on the clam shell, so I remove the hard drive and find a different serial number on there. Again, password invalid. Now, how do I find out what the serial number actually is. Any help here would be rewarded with lots of stars. Thanks in advance.

A.J. Wiesner
AT&D Communications

 

[ttech]

I can Dial into it.

and change to to what ever you want

 

[jinxs]

So you can dial in and change the serial number?

 

[ttech]

Yup (using a modem into port 7)

 

[papagigo1]

jinxs,

I have to start backing my Merlin Messaging systems up. We have 18 of them, all different vintages 2.5, 3.0 and 4.0
We usually IP into them from a central LAB setting for resets, adds and changes, but have never done any actual backups. My customer wants me to start doing complete backups to all of them after we had a hard drive problem on one of them. Lucky I had Merlinman bail me out on that one.

What's your process, are you backing up the Merlin Messaging to a laptop?

Thanks,

Mike

 

[jinxs]

Yep,

As we are going along..I do a backup of the messaging and the Legend/Magix while on-site. Since the Messaging wont answer calls for about 20 minutes, I usually backup the Legend first,then direct calls to the operator(in the event of a full AA), then backup the Messaging. If the customer already has the operator answering calls, I back-up the voicemail and the phone system at the same time. It all goes to my laptop then to our server. If there is ever an event when I need it, I just VPN into our office and pull the files...assuming I removed them from my laptop. We as well, backup and transfer files anytime we do work on an IPO under maintenance.

A.J. Wiesner
AT&D Communications