thephonelady
Vendor
Hi,
I am having a problem with a cust. we just picked up. I set up the auto attd to be on 24/7 instead of only at night and now there are problems transferring out of the auto attd at times the calls go to x10 instead of the correct ext & message lights are not being turned off after msg is deleted. It's not happening all the time but enough that is is frustrating to the cust. I checked the error logs & there is not one error referring to tt receivers. Any ideas?? I am having the cust do a power cycle to start. I remember when I worked for Lucent there was a prob with some of these units & we repl them.
Thanks
I am having a problem with a cust. we just picked up. I set up the auto attd to be on 24/7 instead of only at night and now there are problems transferring out of the auto attd at times the calls go to x10 instead of the correct ext & message lights are not being turned off after msg is deleted. It's not happening all the time but enough that is is frustrating to the cust. I checked the error logs & there is not one error referring to tt receivers. Any ideas?? I am having the cust do a power cycle to start. I remember when I worked for Lucent there was a prob with some of these units & we repl them.
Thanks
