MLINK

[drcook]

The last couple of nights in callpilot the mlink has gone down and came back up. Then when you rdp into the server the message is on saying callpilot is able to accept calls. The question I have is what is the MLINK? I'm not finding anything in documentation that references this. Also what could be causing this to go down.

 

[bigindian65]

allows CP and Sym to work CTI. Aloows 3rd party control of sets. Allows recording to acquire AST (3rd party also replys on AST and VAS secu yes)


Meridian Link
Meridian Link (MLink) is an interface used for communication between a host
application and the switch. The interface facilitates the integration of the
computer and the switch. In this integrated environment, the host processor
interacts with the switch by exchanging application layer messages.
You can develop Meridian Link applications, which allow you to use
information taken from the switch (such as Caller ID), connect to another
application to retrieve a matching record from a database, and then provide a
screen pop to help agents prepare for the call.




Meridian Link Services
Meridian Link Services (MLS) is a process running on Symposium Call Center
Server that gives the customer CTI server access to the Meridian Link interface.
Through MLS, the server can connect to Meridian Link applications over the
CLAN.
External applications register with MLS to obtain access to application layer
messages. MLS commands that result in call processing requests are sent over
the ELAN to the switch. Examples of external applications that can register with
MLS include Telephony API (TAPI) Service Provider and Computer Telephony
Integration (CTI).
Note: The Give IVR command with Symposium Voice Services on CallPilot
requires Meridian Link.

Mato' Was'aka