MLAA back to different Mail box's

[Rich14]

Mitel 3300
Rel 4.2
Incoming calls via ddi point to 300 which is call forward to Voicemail.
In voice mail 300 is MLAA with 3 options.
Press 1 for Ring Group 301
Press 2 RG 302
Press 3 RG 303

If there are no members free in the Ring Groups calls need to go to Vmail, with a seperate vmail for each ring group.
Identity needs changing before going back into mail, tried Nametag HG instead of Ring Groups but just get busy tone and it does not forward into voicemail.

Any ideas on how to achieve this please.

 

[kwbMitel]

Create 3 Key lines (DN's) for voicemail integration and MWI
e.g. 201, 202, 203
These are required if you want Message waiting indicators. You cannot set MWI against a ringgroup DN

Create 3 nametag Huntgroups
*201, *202, and *203
Reroute each NTHG to VM immediately

Create 3 Mailboxes
201, 202, 203

Overflow from each Ringgroup to the associated Nametag Group

Calls to RG 301 will overflow to NTHG *201 and be answered by MB 201 and set any MWI keys associated with 201


**********************************************
What's most important is that you realise ... There is no spoon.

 

[Rich14]

Thanks for information, I am back onsite next week and will give it a try.
Rich14

 

[Rich14]

Tried it out today and worked perfectly.
Many thanks.

 

[chinroc]

Hi everyone!!! I am going to get one installation of 3300. Customer wants to use SIP trunks. Any suggestion for SIP trunk programming and thing I need to take care about SIP trunks? Thanks for help.

 

[kwbMitel]

chinroc - start your own thread, don't hijack some elses

**********************************************
What's most important is that you realise ... There is no spoon.

 

[chinroc]

Sorry Kwbmitel. It was mistake. I wanted to start new thread and I posted that question here. After realising that I have done it wrong, I have started new thread immidiately. Thanks.