mivoice plugin

[navigatorsaregay]

Hi.

How is the mivoice plugin licensed for Lync users?

I have some users that have Mitel 5312 handsets and some that will not have handsets at all - just the lync client (so i presume it is a softphone too?)

DO i need licences on my MCD. I have been told the MAS licence is free?

Thanks.

Rich

 

[Billz66]

The plugin license is free
54005953 Microsoft Lync Plug-in 1 user
54005954 Microsoft Lync Plug-in 100 user

This basically adds the lync functionality to an existing Micollab client (UCA) account .

What do you have at the moment - MCD ? MAS ? LBG ?


If I never did anything I'd never done before , I'd never do anything.....

 

[navigatorsaregay]

yes thats grrat, i understand more now,

But if the plugin is to be used as a phone (soft) do i need a user licence on my MCD.

I want my Lync users to have a headset and make calls from thie desktop using there plugin.

I have MCD with release 6 and vMAS collab.

Thankyou

 

[Billz66]

plugin is nothing but a connector to lync

if you want Micollab (UCA) to be a softphone , yes you need a
user license for the MCD
sip softphone client license for the MiCollab Client
then apply the lync plugin to it.



If I never did anything I'd never done before , I'd never do anything.....

 

[navigatorsaregay]

so the Lync client does not have softphone capabilities?

Even though my users can dial lync to lync?

And for a lync user to be able to dial out over my BT ISDN trunks via my Mitel MCD i would need to give them an extra softphone licence if they dont have a phone on their desk?

Sorry for a ll the questions, just trying to understand

 

[Billz66]

The lync plugin is the replacement for LBg - it basically allows a lync client to control a Mitel extension beit a deskphone or softphone
if you want lync only users to be able to use the trunks on teh MCd then i think you will need sip trunks between lync and the MCD.

This is from the Product bulletin for MiVoice for Lync

The lync plugin allows this functionality

MiVoice for Lync is designed to support customers that have decided to deploy Lync clients as a general contact management and IM product for the enterprise and require a cost effective and highly reliable enterprise voice solution. MiVoice for Lync provides access to a number of Mitel voice capabilities including: desk-phone control (3rd party call control), mobile phone or SIP device control, softphone, mid-call features, phone presence, as well as mobility features to address the ever increasing use of mobile platforms and smart mobile devices.

With MiVoice for Lync, users can control their Mitel desk phones or their mobile devices, move calls between devices as well as view voice presence, all from within the Microsoft Lync client. When Lync is installed with Microsoft desktop applications, MiVoice for Lync also supports voice integration with Microsoft Office applications, Outlook, as well as supporting click to call from a number of web browsers.

Aligned with Mitel’s Freedom architecture, MiVoice for Lync supports on-premise, Cloud and hybrid deployment scenarios with a single software stream and product offer.

Key Features
Feature Overview and Benefits

Voice Integration provides Click-to-call and presence integration from the Microsoft Lync client. Users can call colleagues and external people from their Lync clients in a number of ways. Mitel’s integration with Lync also supports a PC softphone mode allowing users to make & receive voice calls from their PC while away from their office. A number of In-Call features including access to Mitel embedded audio conferencing are also available to Lync users.

Mobility Features: MiVoice for Lync provides a number of mobility features to further enhance a mobile users experiences as they move between meetings, venues and locations through-out their day. MiVoice for Lync allows users to move calls effortlessly between their choice of devices while on a call such as between their desktop and a mobile phone / tablet or between mobile devices.

Enterprise Voice Solution: The MiVoice for Lync seamlessly embeds Mitel’s comprehensive and enterprise quality voice capabilities in the Lync client. Thus improving the overall voice communications experience while providing IT with one of the lowest TCO voice solutions available for their Lync environments.

Seamless Integration: Designed for effortless integration of Mitel Voice, mobility and other communications features, the Mitel MiVoice for Lync extends the Lync desktop to many of Mitel's voice call control and mobility features. Voice feature extensions include, click-to-call, selection of Deskphone & PC phone modes, incoming call device selection, Do-No-Disturb, In call capabilities such as forward, transfer and embedded conferencing. In addition to Mitel desk phone control, the MiVoice for Lync can also extend to any SIP phone device.



Feature Content Summary

Voice Integration
Click to Call: There are several ways to make a Mitel voice call from the Lync Client. Calls can be initiated from a right click on the Lync Contact list, from the Lync search window and select person to call, or from the Mitel Call window at the bottom of the Lync client where a name or number can be entered or drag & dropped from the Lync contact window.
- Call from Dialed Number Window: Calls can also be made through the “Recently Dialed” or “Frequently Dialed” window which is available directly from the Mitel MiVoice extension window.
- Call from Call History: Calls can be made from the MiVoice Call History window.
- Call From IM Conversation or Lync IM Conversation History: A Lync IM session can be escalated to a Mitel voice call directly from the IM session window. Calls can also be made from the Lync IM conversation history window.
Inbound Call notification: Call notification is providing for incoming calls via a pop-up window. The user has the ability to perform a number of inbound call operations such as answer the call, Call forward or transfer to voice mail.
DND settings: Do-Not Disturb buttons on the MiVoice for Lyncscreen the user can quickly set their incoming call preferences with a click of a mouse.
Call Forwarding: The MiVoice extension provides the call forwarding options via “settings” window through which user can set forwarding on its configured phones. Forwarding setting is common to all the user voice devices. Call forwarding option supported: No Answer / Busy / Always
Auto Answer: User can set Auto answer on/off for deskphone via MiVoice extension menu. The auto answer status will be propagated to all user devices which support auto answer feature.
Desktop Device Control: Both Mitel (MiNet) deskphones as well as Mitel or third-party SIP devices can be controlled by the MiVoice for Lync
Call History: Call history of all calls including missed /received /dialed calls as well as the time & date of the call are displayed in a. Call History window. Call History cab be filtered to show Missed Calls only, Received Calls only, Dialed Calls only or ALL call types. The user can also make call from the call history window.
Click to Call from Microsoft Office Applications:
The user can invoke a MiVoice call from Microsoft applications such as Word and Excel. By selecting a Name, Number or emails address, a contact card is presented providing call numbers.
Call from Web browsers: A user can make calls from Web Browsers – Internet Explorer (IE), Chrome and Firefox


In Call Features:
In Call Features: While in a call the user can invoke a number of call control capabilities including Hold / retrieve, Transfer (supervised and unsupervised), create a conference up to 8 participants, Call hand-off to external number, cell phone or other mobile device, Mute, Hang-up, and the ability to take a 2nd call, and to adjust audio volume.
Call Escalation: Through an extension to the Lync IM chat window, a voice call can be escalated from the Lync IM chat session.
Multiple Devices: A user can have more than one associated devices (desktop phones, soft phones, home phone, mobile etc.). MiVoice for Lync gives the facility to select the preferred device for making calls. However the user will be able to answer calls coming onto any of the associated device. The incoming call behavior will also depend on the PRG settings of the user devices on MCD. For more info on how to Manage the users PRG via their deskphone please see below.
Preferred Device: The user has the ability to select the preferred device for making calls.
The preferred device is one of the following configured devices for the user at the MCD:
- Desk Phone
- Soft Phone
- Other phones (Mobile, Home phone, etc.)


Client Modes:
Desk-phone Control: Make Calls from Lync client and take the call on the Mitel Desktop Set
Soft-phone control: Calls are presented and made on the PC
Select preferred device: The user can select between Desktop or PC Phone modes. The Deskphone control mode allows the user to control their deskphone from the Lync client while in PC mode; the user controls and takes the call on their PC.
Bluetooth Support: Make / Receive voice calls via USB & Blue tooth headsets:

Presence & Availability:
Lync Presence Integration: Mitel voice presence integrated into Lync presence indication allowing users to know when Lync users are on the phone
Presence: Lync presence status is automatically updated based on the user’s voice activity and settings.
When a user takes a call on their Deskphone and Softphone the Lync setting is changed to “In a call”, DND presence indication is sync’d with the Mitel Voice DND setting.
Supports Voice Presence for SIP Devices: In addition to Mitel deskphone, Lync presence integration is also supported for both Mitel and 3rd party SIP devices.


Mobility Features:
Single Number Reach: Multiple devices can be programmed to ring for an incoming call. These may be Deskphone, Softphone, Teleworker line or even external numbers such as a Cell phone or home phone
Mobile device hand-off: While in a call, the user can move the call from one their deskphone to another mobile device such as a cell phone, teleworker, or home phone.

User and Support Capabilities:
Welcome email: There is a discussion going on this.
Single sign-on: On the initial installation the user will be prompted for their MiVoice for Lync credentials. The Mitel MiVoice for Lync will automatically be started when the Lync client is launched.
Status Bar: This status bar indicates the current connection status and relevant messages for the MiVoice for Lync.
3rd. Party Applications Integration: MiVoice for Lync will also work with any existing 3rd party application integration that employs the UCA API. Please see the Mitel Solutions Alliance (MSA) program for more details.
Preference Settings: The User can set-up and modify a number of voice related settings from the Mitel MiVoice for Lync window including Call Forwarding, Softphone settings – enabling/disabling softphone, Softphone setting – Speaker/Mic selection as well as setting up the preferred camera device.


If I never did anything I'd never done before , I'd never do anything.....

 

[LoopyLou]

Mitel has a product called UCA ( or Micollab something now ). The UCA softphone can be a stand alone phone with its own telephone number or it can control a Mitel phone. From how I understand it, in order to tap the Microsoft Lync base Mitel created a client that acts as a "bridge" from the Lync software into the Mitel MCD that allows Lync to access Mitel telephone features. Each MiVoice for Lync client will need a license on the MCD and in the UCA/Micollab server.

You can't duct tape stupid.