MiVoice Call Recording

[augustD2]

I have a MiVoice Business, Mitel MBG with SRC TAP and a MiVoice Call recording. All of them are at the latest release.

The recording are working on the main phone number, but not on a single line on the same phone.

Is it possible and if yes, what do I need to configure?

 

[kwbMitel]

The system is capable of recording keylines but I believe the configuration is different.

Do you know if you are using Direct or Indirect recording?

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What's most important is that you realise ... There is no spoon.

 

[augustD2]

I'm using direct. But it is not a problem. I would like to change it to indirect.

 

[kwbMitel]

Of the 2 I would have thought direct would be needed

I've skimmed the Eng\Admin\Install guides and none of my search terms reveal anything.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[augustD2]

Ok thanks.

 

[Billz66]

Perhaps you need to add the extension numbers of the single lines and associate them with the base phone user account
i had to do something similar on a system to pick up mdu group members for ehdu and sip softphones on a trunk side recorded system

If I never did anything I'd never done before , I'd never do anything.....