AH64Armament
Vendor
Mitel in their infinite wisdom decided to replace the MiVCR product with the Mitel Interaction Recording.
Unfortunately the new product is 3x the price of the MiVCR product. Unlike the MiVCR, the new product cannot record analog connections.
We have a site that currently has a product from a company called Higher Ground. They're using Handset TAPS and a Radio tap.
Another site has MiVCR that we're recording 5 IP telephones thru the MBG/SRC and 4 Analog Radio lines direct from the radio monitor to a VOX card.
The site with Higher Ground is wanting to replace that server as it no longer has active support and it is on failing hardware.
I started engineering the MiVCR product earlier last week only to find out that it's been discontinued and is no longer available for purchase.
The customer doesn't want to use Higher Ground any longer, and is looking at us to provide a replacement solution.
We've researched several products and haven't found something that's suitable.
Trisys - Can do Analog and they can do IP... not on the same server. AND the IP is only pulled from port mirroring with voice encryption disabled.
Mitel MIR - can do IP only.
Higher Ground - even though the customer doesn't want to use this, they do support both IP (encrypted thru the MBG/SRC) and Analog. I don't know if that requires 2 servers or only ONE. I recently helped set up HG to record IP phones that they were previously only recording Analog trunk ports.
Call Rex - I need to look into this again... last
Equiture - We're looking into this too.
Unfortunately the new product is 3x the price of the MiVCR product. Unlike the MiVCR, the new product cannot record analog connections.
We have a site that currently has a product from a company called Higher Ground. They're using Handset TAPS and a Radio tap.
Another site has MiVCR that we're recording 5 IP telephones thru the MBG/SRC and 4 Analog Radio lines direct from the radio monitor to a VOX card.
The site with Higher Ground is wanting to replace that server as it no longer has active support and it is on failing hardware.
I started engineering the MiVCR product earlier last week only to find out that it's been discontinued and is no longer available for purchase.
The customer doesn't want to use Higher Ground any longer, and is looking at us to provide a replacement solution.
We've researched several products and haven't found something that's suitable.
Trisys - Can do Analog and they can do IP... not on the same server. AND the IP is only pulled from port mirroring with voice encryption disabled.
Mitel MIR - can do IP only.
Higher Ground - even though the customer doesn't want to use this, they do support both IP (encrypted thru the MBG/SRC) and Analog. I don't know if that requires 2 servers or only ONE. I recently helped set up HG to record IP phones that they were previously only recording Analog trunk ports.
Call Rex - I need to look into this again... last
Equiture - We're looking into this too.