Hi I have a customer that are getting no ringing tone when making outgoing calls from there mivoice bus console they are dialling out via isdn30 the call connects but no ringing tone also they get ringing tone on internal calls ok.Console has been rebooted and they say they have tried a different usb headset.
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Mivoice Business Console
- Thread starter mitelsx2k
- Start date
Definitely make sure that the MiVB software version is a match for the MiVb version.
they are now dependant upon each other , if pabx is upgraded chances are MiVb has to be upgraded
I have seen similar issues with a console that party works after a pabx was upgraded and the console wasnt
If I never did anything I'd never done before , I'd never do anything.....
they are now dependant upon each other , if pabx is upgraded chances are MiVb has to be upgraded
I have seen similar issues with a console that party works after a pabx was upgraded and the console wasnt
If I never did anything I'd never done before , I'd never do anything.....
- Thread starter
- #4
Definitely make sure that the MiVB software version is a match for the MiVb version
did you read the release notes for the MCD and the console ?
you cant run version 8 console on version 7 MCD
From 7.2 SP1 PR1 Release Notes Software Release 13.2.1.27
If I never did anything I'd never done before , I'd never do anything.....
did you read the release notes for the MCD and the console ?
you cant run version 8 console on version 7 MCD
From 7.2 SP1 PR1 Release Notes Software Release 13.2.1.27
If I never did anything I'd never done before , I'd never do anything.....
- Thread starter
- #6
Sorry .. my bad , i hadnt picked up that it was now backwards compatible only that if you upgraded (mcd)you had to upgrade9console)
so back to the start
getting no ringing tone when making outgoing calls from mivoice bus console
dialling out via isdn30
call connects but no ringing tone
they get ringing tone on internal calls ok.
-Questions
- do normal extensions hear ring tone when making outgoing calls
- does the console have the same cos as normal extensions or is it different
If I never did anything I'd never done before , I'd never do anything.....
so back to the start
getting no ringing tone when making outgoing calls from mivoice bus console
dialling out via isdn30
call connects but no ringing tone
they get ringing tone on internal calls ok.
-Questions
- do normal extensions hear ring tone when making outgoing calls
- does the console have the same cos as normal extensions or is it different
If I never did anything I'd never done before , I'd never do anything.....
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