Hi All,
Is it possible on the Mitel MiVB OR Nupoint, to route a call based on the DID number?
Scenario is this: Call comes to MiVB and is immediately forwarded to a Nupoint Call Flow for routing based on a schedule. If the caller called a certain DID number, present them with a different menu.
Is it possible within the Nupoint to route that call based on the CALLED DID number? Not the callerID of the caller, just the DID number that was called.
Idea being to utilize existing mailbox and licenses, not having to create a separate call flow for particular DIDs.
Just trying to see if this is even possible.
thanks as always!
Is it possible on the Mitel MiVB OR Nupoint, to route a call based on the DID number?
Scenario is this: Call comes to MiVB and is immediately forwarded to a Nupoint Call Flow for routing based on a schedule. If the caller called a certain DID number, present them with a different menu.
Is it possible within the Nupoint to route that call based on the CALLED DID number? Not the callerID of the caller, just the DID number that was called.
Idea being to utilize existing mailbox and licenses, not having to create a separate call flow for particular DIDs.
Just trying to see if this is even possible.
thanks as always!