Hi,
I understand how the business schedules fit in with the call re-routing and it works good.
I just thought of a scenario and I'm wondering if there is a way to implement this in MiVB (without using Nupoint call director).
Is there a way in MiVB to use different Holidays per tenant? I get that to define holidays for use with Business Schedules, you need to use the holidays in the Scheduler. And it works ok. but if there is a tenant that may be open when the rest of the tenants are in holiday mode?
Also, with Business Schedules - it seems Holidays in Scheduler only follow the Night 1 mode. Just curious if there are any settings to possibly use Night 2 for Holidays. I dont see any settings for this, so I'm assuming it is just something hardcoded in MiVB which just uses Night 1 mode. Anyone confirm this?
As always, appreciate your time reading and responding.
I understand how the business schedules fit in with the call re-routing and it works good.
I just thought of a scenario and I'm wondering if there is a way to implement this in MiVB (without using Nupoint call director).
Is there a way in MiVB to use different Holidays per tenant? I get that to define holidays for use with Business Schedules, you need to use the holidays in the Scheduler. And it works ok. but if there is a tenant that may be open when the rest of the tenants are in holiday mode?
Also, with Business Schedules - it seems Holidays in Scheduler only follow the Night 1 mode. Just curious if there are any settings to possibly use Night 2 for Holidays. I dont see any settings for this, so I'm assuming it is just something hardcoded in MiVB which just uses Night 1 mode. Anyone confirm this?
As always, appreciate your time reading and responding.