Mitell 3300 send maids room status input to smdr output 2

[gadgets906]

Attempting to enable the inputted maids status *94 and status 1-8 to be outputted through SMDR call accounting. This is a work around for a PMS system.
Presently running into a problem enabling internal smdr reporting and not sure if I am going about this the correct way.
To make it short, I would like to see any digits entered from a hotel extension, (copper analog) at the smdr port. This will allow other software to interpret the feature code and status.
Any configuration help greatly appreciated.

 

[bobcheese]

you wont see a FAC on SMDR stream as you are not making an internal call.

 

[bobcheese]

the only way you could do this is to have a dummy number you call like a RAD or something and make sure you input an account code as this should show. How you get your SMDR company to interpret that is a different matter though

 

[nytalkin]

in application logical port form send maid status and smdr to lpr1

NO GOOD DEED GOES UNPUNISHED!

 

[kwbMitel]

I think Bobcheese confused your question about needing the output on the smdr port with needing it output as smdr

Nytalkin has it right IMO

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What's most important is that you realise ... There is no spoon.

 

[gadgets906]

Thanks I will give it a try!

 

[gadgets906]

the application logical Ports, what is the procedure completing sending maid status and smdr to lpr1\?

We are receiving smdr on port 1752 by way of Ethernet than converting to serial with precidia. I am stuck on how to send maid status to LPR1 or port 1752.

Further clarification of the actual steps in the form might help.
Thanks for taking the time of assisting as I must be missing something... And that is not an opening for a Joke.

 

[nytalkin]

Unfortunately Maid Status is in Hotel logs at port 1753. You will either have to have a second Precedia or wire the printer port out. From your original post I'm guessing that this isn't a viabale option.

In Application Logical port simply find the output type and assign a device; in this case Hotel logs should be output to lpr1 (the printer port).

NO GOOD DEED GOES UNPUNISHED!

 

[gadgets906]

I am gathering there is no way to allow the room phones output (1234 or whatever) to appear as an incomplete phone call at the existing SMDR port as this would allow the PMS monitoring software to interpret those digits and change room status?

 

[bobcheese]

Like I said in my orignial post. Forget about maid status fac and work out a way to get xxx digits to show on an SMDR stream when dialled from a room then your SMDR company can see this and update room status

 

[kwbMitel]

@ bobcheese: Using the printer port would seem to be a simpler solution than trying to make the system do something it wasn't designed to do.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[bobcheese]

@ kwbMitel the op was asking how to get room status (or something to that effect) on to SMDR reports. This is what I am trying to assist with. Not suggesting a connection to a different port.

 

[kwbMitel]

Ok - But how is not using the Faq and finessing the system to use ARS better then simply moving the wiring to the printer port.

Run with it if you like, but I can and do recommend against trying to break one thing to fix another.


**********************************************
What's most important is that you realise ... There is no spoon.

 

[gadgets906]

Thanks to both of you for trying to help, I am not sure why the original installation sent the data to port 1752.
My question now is how the smdr was configured to appear on port 1752 and is lpr1 receiving smdr simultaneously or would we have to redirect. If so where?
Either solution would work for me as long as I can get those digits to appear, so if lpr1 is it by default receiving smdr, or does it need to be configured and how?
Would lpr1 require a conversion to serial communications?
Thanks to both you for exploring the options.

 

[bobcheese]

LPR1 is serial on front of controller. SMDR can be outputted to IP Port 1752 and/or LPR1. You would need to check application logical port assignment to see what is assigned to SMDR (if nothing then it will be set for IP 1752 only).

@KWBMitel the OP stated he wanted to ADD this to SMDR (which he is already receiving) he doesn't state that his receiving terminal is able to collect from more than 1 location. This is why I continued down the route advised. As you mentioned both solutions would work. I guess it will come down to the op.

@gadgets906 to provide the best advice we would need to know what you plan to do with this info once your SMDR terminal receives this data regardless of if it is contained in the SMDR stream or not.

 

[gadgets906]

The PMS monitors smdr with call accounting and also uses a preset number of special digits to change guest room status, (Maids Status) dialed from a room phone by maids.

So basicall I need the call accounting PMS software to receive a string of number to enable and disable room condition, status clean not clean etc. I can program the PMS to any set of numbers.

Maid’s status using Mitel function code is not appearing at smdr so PMS cannot interpret it and change room status.

The presnet work around workd only whe guest is checked in and phone is enable. The maids dial 9 and a preset number of digits which I can change in the PMS call accounting program which works as long as the room is checked in. The switch is set to disable phone calls when the PMS checks a guest out. So when a room is being cleaned after checkout the maids cannot access the phone and send the preset string.

So in my limited knowledge it would appear that either the function code maid room status if some how directed to the smdr
Or
The room phone are enabled to make internal calls between extensions when not checked in but restricted from accessing outgoing lines.
Or
Enable an allowed call consisting of the preset numbers by enabling another feature and I am only guessing.
Bottom line is I would like a maid to be able to pick up a room phone and dial something as if it appears as smdr on port 1752 I can program the PMS to interpret it.
Thanks again for the hep

 

[bobcheese]

Ok, this is an easy fix then. To explain, when a guest checks out the phones is restricted from dialling out. The numbers your maids use are 9xxx so what you need to do is create speedcalls for 'new' room service codes which override any toll restriction then these will be allowed even when the guest is checked out.

Example:

Your current code for room status clean/inspected is 9123
In system speedcall assignment, create a speedcall with speedcall number 2123, actual number 9123, overrides toll control 'yes'
Now your maid needs to dial 2123 from the room regardless of the occupancy state and 9123 will be out pulsed onto the SMDR stream.

 

[kwbMitel]

Let's assume for a minute that the PMS system is designed to read the Mitel maid in room code as designed.

The challenge is to make both sets of data appear in the same data stream

Changing the nature of the maid in room code so that it is output as SMDR will not achieve the goal

I am willing to take a friendly bet on this

Stars provided to which ever person is correct.

My belief is that he only solution that will work is to modification the separate outputs to present on the printer port and then connect to the printer port

As I write this I am remembering that the printer port is streamed on a separate IP port that can be configured via the precidia.

Any takers on the bet?


**********************************************
What's most important is that you realise ... There is no spoon.

 

[bobcheese]

@ KWBMitel, did you read OP post which states this solution works ok if a guest is checked in (COR open)? its all a work around as the OP doesn't have a fully operational PMS system (as this whole solution would then not be needed). Forget room status code as per system, all the OP wants is some pre-defined digits to appear on SMDR stream against the specific room from which they are dialled to which the SMDR program can recognise as an indication that these digits represent a room state and not an actual call to the PSTN. What it does with that info in the background is non of our concern.

Your post in itself is true, if you take the normal rules of what a PMS system handles on each connection but this seems no 'normal' PMS system. Chances are its not a full PMS system and its some backdoor programming to change the room status when it sees certain digits. If the OP has a second port for connection

@ gadget906 If I understand your post my proposal should give you the access you require to dial the pre-defined codes regardless of the room state.

@KWBMitel seems we have a bet

 

[kwbMitel]

Agreed bet accepted, I think youre taking the OPs words to literally with respect to the work around

What he needs is both streams in their proper format on one connection IMO


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What's most important is that you realise ... There is no spoon.