Mitel Web Ignite

[Rich Mckevitt]

Hi - Is there any way that you can see which agent Grp an agent is on a call from via Ignite? I have multiple agents covering multiple agent grps but can only seem to see if that are on a call, not which grp the call is from?

Am running Ignite Version: 9.3.1.0

Cheers

Rich

Many thanks Richard

 

[Billz66]

its still lacking many supervisor type functions like this

only thing i have found is if you select History and search for the agents Extension it should show you the call being handled in their inbox

That will only show the Queue information and still doesnt show the agent Skill group


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