Mitel SX2000 SMDR 1

[YOUNGCODGER]

I am scheduled to develop some software to analyse SX2000 SMDR for calls to specific locations (e.g.090 calls), high durations, etc. Although I have an SMDR specification I have been unable to get hold of an example of the SMDR to allow me to do some initial development. Does anybody have an example I could have? Thanks in anticipation.

 

[johnven]

Funnly enough just got it up, it's not the extended record, hope it helps:
07/09 10:53 00:03:06 5304 514254 A T100 P0110:00 T100 *** 5050 E 5020X P014



07/09 10:54 00:02:46 5075 08703891000 A T100 541115:44 00:00:38 5390 07968289129 A T1003


07/09 10:56 00:00:59 T100 001 5001 50017/09 09:17 00:00:28 T100 002 5411 54110

1767677072 50014 778710
07/09 10:54 00:03:02 5356 000 5334 I 53347/09 09:17 00:00:30 T100 048 5000 5020X

07/09 10:58 00:00:14 5075 01226261010 A T100
2392242513 5000 50
07/06 15:4
07

 

[YOUNGCODGER]

Many thanks Johnven. This has allowed me to make a start. A larger sample without the internet having messed up the spacing would be much appreciated.

 

[kwbMitel]

Cut and paste the following into your favorite Word Processing doc.

Set to Courier font and Character size 8



SMDR Record Examples
In these examples, the markings below each example indicate character position, with a vertical line every 10 characters. For more information on the format of SMDR call records, see Summary of Fields Table.

External SMDR Call Record Examples
With Extended Digit Length, Network Format and Record Transfer Disabled
Example 1. 2-Party Outgoing Call

-06/13_11:42p_00:08:29_214p_fttt_6135952122xxxxxxxxxxxmmmmmAsT54qk_rrrr_aaaaaaaaaaaasiii__

<will be displayed as follows when all examples verified>

=06/13_11:42p_00:08:29_214 _fttt_6135952122xxxxxxxxxxxmmmmmAsT054k_rrrr_aaaaaaaaaaaas000__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

On June 13 at 11:42 A.M., station 214 accessed trunk 54 and dialed 613-592-2122. Answer supervision (A) was provided. The conversation lasted 8 minutes, 29 seconds.

Example 2. 2-Party Outgoing Call

z05/17_10:51p_00:01:52_213p_fttt_201xxxxxxxxxxxxxxxxxxmmmmmAsX082k_rrrr_1200aaaaaaaasiii_

_________|_________|_________|_________|_________|_________|_________|_________|_________|

On May 17 at 10:51 A.M., station 213 accessed tie trunk 082, then dialed 201 to obtain a station on the other PBX, using account code 1200. The other PBX provided answer supervision (A) and the conversation lasted 1 minute, 52 seconds.

Example 3. 2-Party Incoming Call

z01/30_03:10P_00:02:22_T102_f008_201xxxxxxxxxxxxxxxxxxmmmmmh_201qk_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

On January 30 at 3:10 P.M., incoming direct-in trunk 102 rang in to station 201. The station answered after 8 seconds and the two parties talked for 2 minutes, 22 seconds.

Example 4. 2-Party Incoming Call

z03/12_09:11p_00:01:12_X116_f007_63224xxxxxxxxxxxxxxxxmmmmmh_224qk_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

On March 12 at 9:11 A.M., dial-in tie trunk 116 dialed hunt group 63. Station 224 answered after 7 seconds, and the conversation lasted 1 minute, 12 seconds.

Example 5. Attendant-Handled Call - Outgoing Trunk

+01/30_03:27P_00:35:11_201 _*ttt_16545996951xxxxxxxxxxmmmmmA_T052k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

On January 30, station 201 dialed the attendant and asked for an outside line. The attendant dialed 1-654-599-6951. At 3:27 P.M., the called party answered and the conversation lasted 35 minutes, 11 seconds. Trunk Number 52 was used. An A appears before the number of the trunk because the attendant handled the call (Answer supervision).

Example 6. Attendant-Handled Call - Incoming Trunk

04/15_01:42P_00:00:31_T090_*009_xxxxxxxxxxxxxxxxxxxxxmmmmmh_ATT2k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

On April 15 at 1:42 P.M., Trunk 90 dialed to the attendant. After 9 seconds, the attendant at Console 2 answered. The calling party spoke to the attendant for 31 seconds, then hung up.

Example 7. Calling Station Transfer Call

04/02_09:36 _00:04:55_103 _fttt_5922122xxxxxxxxxxxxxxmmmmmh_T162T_100 _aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

On April 2 at 9:36 A.M., station 103 dialed a trunk access code followed by 592-2122. The called party answered, and after conversing, the caller transferred the called party to station 100. After further conversation station 100 hung up. The total period for both conversations was 4 minutes, 55 seconds. Trunk 162 was used for the call.

Example 8. Called Station Transfer Call

03/12_07:42 _00:03:06_T162_*003_241xxxxxxxxxxxxxxxxxxmmmmmAs241 T_215 _aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

On March 12 at 7:42 A.M., Trunk 162 rang the console and requested station 241. The attendant took 3 seconds to answer the call. Station 241 then transferred the call to station 215. The total conversation lasted 3 minutes, 6 seconds.

Example 9. Attendant-Controlled Conference (with trunk)

%03/10_09:48 _00:13:40_ATT1_fttt_5924130xxxxxxxxxxxxxxmmmmmhsT178C_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

At 9:48 A.M. on March 10, the attendant dialed the CO trunk access code and seized trunk 178. The call was then completed by dialing 592-4130. After speaking to the called party, the attendant set up a controlled conference (C) by dialing some internal stations and adding them to the conference in turn. The conference lasted for 13 minutes, 40 seconds. The record does not show what or how many stations were added.

Example 10. Incoming Call with Call Forward Enabled At Called Station

z01/13_10:22 _hh:mm:ss_T014_fttt_5922122xxxxxxxxxxxxxxmmmmmhF1200k_T005_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

At 10:22 A.M. on January 13, a call was received for station 1200 on incoming trunk 014. Because Call Forwarding was in effect at the called station, the call was routed on CO trunk 005 to the external number 592-2122.

Example 11. Internal Call with Call Forward Enabled at Called Station

-01/13_10:25 _00:05:57_1202_fttt_5922122xxxxxxxxxxxxxxmmmmmhFT005k_1200_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

Old example:

-01/13 10:25 00:05:57 1202 5922122 FT005 1200 000

At 10:25 A.M. on January 13, an internal call was generated from station 1202 for station 1200. Since station 1200 had Call Forwarding in effect, the call was routed to an external number, 592-2122 via an external CO trunk, number 005.

With SMDR Record Transfer enabled
Example 1. Unsupervised Transfer - Toll Call Meter Pulse Updates

09/13_14:05 _00:02:05_1201_fttt_95922122xxxxxxxxxxxxx00090hsX002X_1202_aaaaaaaaaaaasiii__

09/13_14:07 _00:01:05_1202_fttt_95922122xxxxxxxxxxxxx00030hsX002k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

Old example:

1. 09/13 14:05 00:02:05 1201 95922122 00090 X002X 1202

2. 09/13 14:07 00:01:05 1202 95922122 00030 X002

On September 13 at 14:05 (2:05 P.M.), station 1201 made a call on toll trunk 002 to outside number 9-592-2122. After 2 minutes, 5 seconds, station 1201 transferred the call on hold to station 1202. Station 1202 continued the toll call for 1 minute, 5 seconds.

Example 2. Multiple Supervised Transfer

09/13_14:05 _00:02:05_1201_fttt_95922122xxxxxxxxxxxxx00000hsX002T_1202_aaaaaaaaaaaasiii__

09/13_14:05 _00:02:30_1202_fttt_95922122xxxxxxxxxxxxx00000hsX002T_1203_aaaaaaaaaaaasiii__

09/13_14:05 _00:02:50_1203_fttt_95922122xxxxxxxxxxxxx00000hsX002k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

Old example:

1. 09/13 14:05 00:02:05 1201 95922122 00000 X002T 1202

2. 09/13 14:05 00:02:30 1202 95922122 00000 X002T 1203

3. 09/13 14:05 00:02:50 1203 95922122 00000 X002

On September 13 at 14:05, station 1201 made a call on toll trunk 002 for 2 minutes, 5 seconds, then made a supervised transfer to station 1202. In turn, station 1202 made a supervised transfer to station 1203. Three SMDR records were generated.

Example 3. Three Party Conference Breakdown

-09/13_14:05 _00:05:00_1201_fttt_95922122xxxxxxxxxxxxx00000hsX002T_1202_aaaaaaaaaaaasiii__

09/13_14:07 _00:01:00_1202_fttt_95922122xxxxxxxxxxxxx00000hsX002k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

Old example:

1. -09/13 14:05 00:05:00 1201 95922122 00000 X002T 1202

2. 09/13 14:07 00:01:00 1202 95922122 00000 X002

On September 13 at 14:05, station 1201 formed a 3-party conference with an external number and station 1202. After 5 minutes, station 1201 hung up, and one minute later station 1202 hung up. Two call records were generated. <should the time started be 14:10 for the secnd record?>

With Extended Digit Length and Network Format Enabled
Example 1. Network Call

Node 41 record:

_03/18_12:25P_0000:01:10_100006__fttt_41100006xxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr

_________|_________|_________|_________|_________|_________|_________|_________|__

_aaaaaaaaaaaasiii__

_______|_________|_

Node 42 record:

_03/18_12:25P_0000:01:10_X2ppppp_fttt_41100006xxxxxxxxxxxxxmmmmmhsqqqqqqqX_1234rrr

_________|_________|_________|_________|_________|_________|_________|_________|__

_aaaaaaaaaaaasiii__

_______|_________|_

Node 43 record:

_03/18_12:25P_0000:01:10_X1234pp_fttt_41100006xxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr

_________|_________|_________|_________|_________|_________|_________|_________|__

_aaaaaaaaaaaasiii__

_______|_________|_

Old example:

Node 41 03/18 12:25P 0000:01:10 100006 41100006 43300006 X1

Node 42 03/18 12:25P 0000:01:10 X2 41100006 43300006 X1234

Node 43 03/18 12:25P 0000:01:10 X1234 41100006 300006 300006

At 12:25 P.M. on March 18, a network call was generated on station 100006 at node 41 to station 300006 on node 43, via node 42. It was carried from node 41 to node 42 over non-CO trunk 0001, and from node 42 to node 43 via non-CO trunk 1234.

Example 2. Network Call With Digit Truncation And Digit Modification

Node 41 record:

_03/18_13:00 _0000:03:09_100007p_ftt_41100007xxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr

_________|_________|_________|_________|_________|_________|_________|_________|_

_aaaaaaaaaaaasiii__

_______|_________|_

Node 42 record:

_03/18_13:00p_0000:03:09_X1ppppp_fttt_41100007xxxxxxxxxxxxxmmmmmhsqqqqqqqX_0002rrr

_________|_________|_________|_________|_________|_________|_________|_________|__

_aaaaaaaaaaaasiii__

_______|_________|_

Node 43 record:

_03/18_13:00 _0000:03:09_X2ppppp_fttt_41100007xxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr

_________|_________|_________|_________|_________|_________|_________|_________|__

_aaaaaaaaaaaasiii__

_______|_________|_

Old example:

Node 41 03/18 13:00 0000:03:09 100007 41100007 91234567890123456 X1

Node 42 03/18 13:00 0000:03:09 X1 41100007 91234567890123456 x2

43 03/18 13:00 0000:03:09 X2 41100007 12345678901234567 T3

At 13:00 on March 18, a network call was generated on station 100007 at node 41 to an unknown destination outside the network. The digits dialed were 91234567890123456789. The call passed through node 42 (via non-CO trunk 0001) to node 43 (via non-CO trunk 0002), where it went out on CO trunk 0003. The leading digit 9 was deleted at node 43. Note that the sum of the originators station number and the digits dialed was greater than 26 digits long and had to be truncated in all the call records.

Example 3. Long Duration Network Call (Data Call)

Node 41 record:

+03/18_03:00P_9999:99:99_10005pp_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr

_________|_________|_________|_________|_________|_________|_________|_________|__

_aaaaaaaaaaaasiii__

_______|_________|_

Node 42 record:

+03/18_03:00P_9999:99:99_X1ppppp_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr

_________|_________|_________|_________|_________|_________|_________|_________|__

_aaaaaaaaaaaasiii__

_______|_________|_

Old example:

Node 41 +03/18 03:00P 9999:99:99 10005 4110005 4220005 X1

Node 42 +03/18 03:00P 9999:99:99 X1 4110005 20005 X2

At 3:00 P.M. on March 18, a network call was generated on station 10005 at node 41 to station 20005 on node 42, via non-CO trunk 001. The call remained open for 1 year and 2 months (10152 hours).

Example 4. Network Call With Route Optimization

Node 4141414 records:

_03/20_01:00P_0000:01:00_1111117_fttt_42424242222227xxxxxxxmmmmmAsqqqqqqqk_rrrrrrr

_aaaaaaaaaaaasiii__

-03/20_01:01P_0000:05:03_1111117_fttt_42424242222227xxxxxxxmmmmmAsqqqqqqqk_rrrrrrr

_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|__

_______|_________|_

Node 4242424 records:

_03/20_01:00P_0000:01:00_X3000pp_fttt_42424242222227xxxxxxxmmmmmhs2222227k_rrrrrrr

_aaaaaaaaaaaariii__

-03/20_01:01P_0000:05:03_X1000pp_fttt_42424242222227xxxxxxxmmmmmhs2222227k_rrrrrrr

_aaaaaaaaaaaaRiii__

_________|_________|_________|_________|_________|_________|_________|_________|__

_______|_________|_

Node 43 record:

_03/20_01:00P_0000:01:00_X2000pp_fttt_42424242222227xxxxxxxmmmmmhsqqqqqqqk_rrrrrrr

_________|_________|_________|_________|_________|_________|_________|_________|__

_aaaaaaaaaaaasiii__

_______|_________|_

Old example:

Node 4141414:

-03/20 01:00P 0000:01:00 1111117 42424242222227 A X2000 123456789012 r4141414

-03/20 01:01P 0000:05:03 1111117 42424242222227 A X2000 T X1000 123456789012 R4141414

Node 4242424:

-03/20 01:00P 0000:01:00 X3000 42424242222227 2222227 r

-03/20 01:01P 0000:05:03 X1000 42424242222227 2222227 R

Node 43:

-03/20 01:00P 0000:01:00 X2000 424242422222227 X3000

At 1:00 P.M. on March 20, a network call was generated on station 1111117 at node 4141414 to station 2222227 on node 4242424. The call would normally have gone out on trunk 1000, but since the trunk was busy, the call went out on trunk 3000 to node 43, and then to node 4242424 via trunk 2000. Part way through the call, trunk 1000 became available, and the call was Route Optimized directly to node 4242424 via trunk 1000. Note the Route Optimization flags (r and R) in column 96 of the call records for nodes 4141414 and 4242424.

Example 5. Network Call With Loop Avoidance

Node 41 records:

_03/20_13:00 _0000:03:09_100001p_fttt_42200001xxxxxxxxxxxxxmmmmmhsX1qqqqqk_rrrrrrr_aaaaaaaaaaaasiii__

_aaaaaaaaaaaasiii__

_03/20_13:00 _0000:03:09_X2ppppp_fttt_42200001xxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr_aaaaaaaaaaaasiii__

_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|_________|_

_______|_________|_

Node 42 records:

_03/20_13:00 _0000:03:09_X1ppppp_fttt_41100001xxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr_aaaaaaaaaaaasiii__

_aaaaaaaaaaaasiii__

_03/20_13:00 _0000:03:09_200001p_fttt_42200001xxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr_aaaaaaaaaaaasiii__

_aaaaaaaaaaaasiii__

_03/20_13:00 _0000:03:09_X1ppppp_fttt_41100001xxxxxxxxxxxxxmmmmmAsqqqqqqqk_rrrrrrr_aaaaaaaaaaaasiii__

_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|_________|_

_______|_________|_

Old example:

Node 41

-03/20 13:00 0000:03:09 100001 42200001 X1

-03/20 13:00 0000:03:09 X2 42200001 41100001 100001

Node 42

-03/20 13:00 0000:03:09 X1 41100001 200001 200001

-03/20 13:00 0000:03:09 200001 42200001 41100002 X2

-03/20 13:00 0000:03:09 X1 41100001 A X2 T200001

At 13:00 (1:00 P.M.) on March 20, a network call was generated on station 100001 at node 41 to station 200001 on node 42, via trunk 001. Station 200001 transferred the call to station 100002 at node 41, via trunk 002, and then hung up. Since stations 100001 and 100002 are at the same node, trunks 0011 and 0022 were dropped.

Internal SMDR Record Examples
Applications that use Internal SMDR fall into two categories:

Applications in which all stations, or a majority of stations, have internal SMDR enabled (for example, billing of internal calls)

Applications in which only a few specific stations have internal SMDR enabled (for example, tracking the internal calls made by certain individuals).

With Internal SMDR Enabled on All Stations
Example 1. 2-Party Call

09/13_14:04 _00:01:11_1200_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1201k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

On September 13 at 14:04, station 1200 called station 1201 and station 1201 answered the call. The call lasted 1 minute, 11 seconds. The I indicates that the record is for an internal call. <should "1201" also be in the Digits Dialed field?>

Example 2. Supervised Transfer Call

05/17_10:51 _00:02:10_1200_fttt_1201xxxxxxxxxxxxxxxxxmmmmmIs1201T_1202_aaaaaaaaaaaasiii__

05/17_10:51 _00:01:45_1200_fttt_1202xxxxxxxxxxxxxxxxxmmmmmIs1202T_1201_aaaaaaaaaaaasiii__

05/17_10:53 _00:02:40_1201_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1202k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

The first record shows that on May 17 at 10:51 A.M., station 1200 called station 1201 and then transferred station 1201 to station 1202. The second record shows station 1200 called station 1202 and transferred station 1202 to station 1201. The T in each of the first two records indicates that a supervised transfer was performed. The third record shows that station 1201 spoke with station 1202 for 2 minutes, 40 seconds.

Example 3. Unsupervised Transfer Call

05/19_09:45 _00:03:25_1200_fttt_1201xxxxxxxxxxxxxxxxxmmmmmIs1201X_1202_aaaaaaaaaaaasiii__

-05/19_09:48 _00:05:23_1201_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1202k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

The first record shows that on May 19 at 9:45 A.M., station 1200 called station 1201. Station 1200 then transferred station 1201 to station 1202. The X indicates that an unsupervised transfer was performed. The second record shows that station 1201 spoke with station 1202 for 5 minutes, 23 seconds.

Example 4. Conference Call

01/30_15:30 _00:04:05_1200_fttt_1201xxxxxxxxxxxxxxxxxmmmmmIs1201C_1202_aaaaaaaaaaaasiii__

01/30_15:32 _00:02:07_1200_fttt_1202xxxxxxxxxxxxxxxxxmmmmmIs1202C_1201_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

Old example:

01/30 15:30 00:04:05 1200 1201 I 1201C 1202

01/30 15:32 00:02:07 1200 1202 I 1202C 1201

On January 30, at 15:30, station 1200 called station 1201, and then conferenced station 1202 into the conversation to form a 3-party conference. Two records were generated for the conference.

Example 4a. Clearing Down A Conference Call

-01/30_15:34 _00:05:22_1201_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1202k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

From Example 6: if station 1200 exited the conference, a third record would be produced showing the length of time that station 1201 conversed with station 1202.

Example 4b. Splitting A Conference Call

01/30_15:34 _00:05:10_1200_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1201k_rrrr_aaaaaaaaaaaasiii__

01/30_15:34 _00:01:00_1200_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1202k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

Old example:

01/30 15:34 00:02:10 1200 I 1201

01/30 15:34 00:01:00 1200 I 1202

From Example 6: if station 1200 split the conference, a third and fourth record would be generated. The two records above show that station 1200 split the conference and conversed with station 1201. While station 1200 was speaking with station 1201, station 1202 was on hold.

With Internal SMDR Enabled on Specific Stations Only
Example 1. 2-Party Call

-04/03_09:36 _00:05:10_1200_fttt_1201xxxxxxxxxxxxxxxxxmmmmmIs1201k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

On April 3 at 9:36 A.M., station 1200 called station 1201 and station 1201 answered the call. The call lasted 5 minutes, 10 seconds.

Example 2. Unsupervised Transfer Call

03/16_13:27 _00:02:18_1200_fttt_1201xxxxxxxxxxxxxxxxxmmmmmIs1201X_1202_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

At 13:27 on March 16, station 1200 called station 1201. Station 1200 then transferred station 1201 to station 1202. The X indicates that the transfer was unsupervised. Since station 1201 and station 1202 do not have Internal SMDR enabled, a second record was not produced for their call.

Example 3. Supervised Transfer Call

03/12_11:03 _00:03:15_1201_fttt_1202xxxxxxxxxxxxxxxxxmmmmmIs1202T_1200_aaaaaaaaaaaasiii__

03/12_11:05 _00:00:25_1201_fttt_1200xxxxxxxxxxxxxxxxxmmmmmIs1200T_1202_aaaaaaaaaaaasiii__

%03/12_11:06 _00:10:00_1202_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1200h_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

Old example:

03/12 11:03 00:03:15 1201 1202 I 1202T 1200

03/12 11:05 00:00:25 1201 1200 I 1200T 1202

%03/12 11:06 00:10:00 1202 I 1200

The first record shows that at 11:03 A.M. on March 12 station 1201 called station 1202 and then transferred station 1202 to station 1200. The second record shows that station 1201 transferred station 1200 to station 1202. The T in each of the first two records indicates that a supervised transfer was performed. The third record shows that station 1202 had a 10 minute conversation with station 1200.

Example 4. Supervised and Unsupervised Transfer Call

03/13_14:04 _00:00:11_1200_fttt_1201xxxxxxxxxxxxxxxxxmmmmmhs1201T_1202_aaaaaaaaaaaasiii__

03/13_14:05 _00:01:00_1201_fttt_1202xxxxxxxxxxxxxxxxxmmmmmIs1202T_1200_aaaaaaaaaaaasiii__

03/13_14:06 _00:02:15_1202_fttt_1203xxxxxxxxxxxxxxxxxmmmmmIs1203X_1200_aaaaaaaaaaaasiii__

03/13_14:08 _00:02:45_1200_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1203k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

Old example:

03/13 14:04 00:00:11 1200 1201 1201T 1202

03/13 14:05 00:01:00 1201 1202 I 1202T 1200

03/13 14:06 00:02:15 1202 1203 I 1203X 1200

03/13 14:08 00:02:45 1200 I 1203

The first record shows that at 14:04 on March 13, station 1200 called station 1201. Station 1201 then transferred station 1200 to station 1202. The second record shows that station 1202 transferred station 1200 to station 1203 after station 1202 spoke with station 1203. The T in each of the first two records indicates that the transfer was supervised. The third record shows that station 1202 called station 1203 and then transferred station 1200 to station 1203. The X indicates that the transfer was unsupervised. The last record shows that station 1200 had a 2 minute, 45 second conversation with station 1203.

Example 5. Conference Call

03/13_14:04 _00:02:10_1200_fttt_1201xxxxxxxxxxxxxxxxxmmmmmIs1201C_1202_aaaaaaaaaaaasiii__

03/13_14:04 _00:01:45_1200_fttt_1202xxxxxxxxxxxxxxxxxmmmmmIs1202C_1201_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

Old example:

03/13 14:04 00:02:10 1200 1201 I 1201C 1202

03/13 14:04 00:01:45 1200 1202 I 1202C 1201

The first record shows that on March 13 at 14:04, station 1200 called station 1201, placed station 1201 on soft hold and then called station 1202. After speaking with station 1202, station 1200 formed a 3-party conference by adding station 1201 into the call. The second record shows that station 1200 called station 1202 and then conferenced in station 1201. The C in each record indicates that a conference call was held.

Example 5a. Conference Cleardown

03/13_14:06 _00:02:40_1200_fttt_1202xxxxxxxxxxxxxxxxxmmmmmIs1202k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

From Example 5: if station 1201 exits the conference a third record is produced showing the length of time that station 1200 conversed with station 1202. In this example, station 1200 spoke with station 1202 for 2 minutes, 40 seconds after station 1201 exited the conference.

If station 1200 exits the conference leaving station 1201 and station 1202 connected, a third record is not generated since station 1201 and station 1202 do not have Internal SMDR enabled in their class of service.

Example 5b. Splitting a Conference Call

03/13_14:06 _00:02:10_1200_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1201k_rrrr_aaaaaaaaaaaasiii__

03/13_14:06 _00:01:00_1200_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1202k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

From Example 6: if station 1200 splits the conference, a third and fourth record are produced . This example shows that station 1200 split the conference and conversed with station 1201. While station 1200 was speaking with station 1201, station 1202 was on hold.

Example 6. Conference Call

03/13_14:04 _00:03:20_1200_fttt_1201xxxxxxxxxxxxxxxxxmmmmmIs1201C_1202_aaaaaaaaaaaasiii__

03/13_14:05 _00:02:15_1201_fttt_1202xxxxxxxxxxxxxxxxxmmmmmIs1202C_1200_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

The first record shows that station 1200 called station 1201. Station 1201 placed station 1200 on soft hold, called station 1202 and then added station 1202 to form a 3-party conference. The second record shows that station 1201 called station 1202 and then conferenced in station 1200. The C in each record indicates that a conference call was held. If station 1201 then called station 1203 and added station 1203 to the conference, the following record would appear:

03/13_14:05 _00:02:00_1201_fttt_1203xxxxxxxxxxxxxxxxxmmmmmIs1203C_1200_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

This record shows that station 1203 was in a conference with station 1200.

Example 7. Camp-on Call

03/13_14:07 _00:02:00_1200_fttt_1201xxxxxxxxxxxxxxxxxmmmmmIs1201C_1202_aaaaaaaaaaaasiii__

03/13_14:07 _00:02:00_1200_fttt_1202xxxxxxxxxxxxxxxxxmmmmmIs1202C_1201_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

The two records above show that station 1200, station 1201, and station 1202 were in a conference call. If station 1203 camped-on to station 1201 during the conference, a record would not be generated because station 1201 does not have Internal SMDR enabled in its class of service. However, if station 1201 added station 1203 into the conference, a record would be generated showing that station 1203 called station 1201 and was then added to the conference:

03/13_14:08 _00:01:00_1203_fttt_1201xxxxxxxxxxxxxxxxxmmmmmIs1201C_1200_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

Example 8. Stacked Hold Conferences

-03/13_14:08 _00:06:00_1201_fttt_1202xxxxxxxxxxxxxxxxxmmmmmIs1202C_1200_aaaaaaaaaaaasiii__

-03/13_14:09 _00:05:00_1202_fttt_1203xxxxxxxxxxxxxxxxxmmmmmIs1203C_1200_aaaaaaaaaaaasiii__

03/13_14:10 _00:04:00_1203_fttt_1204xxxxxxxxxxxxxxxxxmmmmmIs1204C_1200_aaaaaaaaaaaasiii__

03/13_14:11 _00:03:00_1204_fttt_1200xxxxxxxxxxxxxxxxxmmmmmIs1200C_1203_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

These records are an example of a stacked hold conference. The first record shows that station 1201 called station 1202 and was eventually conferenced with station 1200. Each of the following records shows another station being called and then added into the conference.

Example 9. Stacked Hold Transfers

%09/13_14:05 _00:10:00_1201_fttt_1202xxxxxxxxxxxxxxxxxmmmmmIs1202T_1200_aaaaaaaaaaaasiii__

-09/13_14:06 _00:09:00_1202_fttt_1203xxxxxxxxxxxxxxxxxmmmmmIs1203T_1200_aaaaaaaaaaaasiii__

-09/13_14:07 _00:08:00_1203_fttt_1204xxxxxxxxxxxxxxxxxmmmmmIs1204T_1200_aaaaaaaaaaaasiii__

-09/13_14:08 _00:07:00_1204_fttt_1200xxxxxxxxxxxxxxxxxmmmmmIs1200T_1203_aaaaaaaaaaaasiii__

-09/13_14:09 _00:06:00_1203_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1200T_1202_aaaaaaaaaaaasiii__

-09/13_14:08 _00:05:00_1202_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1200T_1201_aaaaaaaaaaaasiii__

09/13_14:11 _00:04:00_1201_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmIs1200k_rrrr_aaaaaaaaaaaasiii__

_________|_________|_________|_________|_________|_________|_________|_________|_________|

The first four records track the following calls and transfers: Station 1201 called station 1202, placed station 1201 on softhold and called station 1203. Then, station 1203 placed station 1202 on softhold and called station 1204. Station 1204 placed station 1203 on soft hold and called station 1200. Station 1204 then transferred station 1203 to station 1200. Station 1203 transferred station 1202 to station 1200. Lastly, station 1202 transferred station 1201 to station 1200.

The fifth record was generated as a result of the transfer of station 1203 to station 1200. The fifth record also shows the subsequent transfer of station 1200 to station 1202. The sixth record was generated as a result of the transfer of station 1202 to station 1200. The sixth record also shows the subsequent transfer of station 1201 to station 1200.

The seventh record shows the resulting conversation that took place between station 1201 and station 1200.

Local and Network Hunt Group SMDR Examples
In the following examples, 58585 is a non-networked hunt group with one local member, 16131. 57575 is a network hunt group with two remote members, 16716 and 16717. A local member, 16131, is added at the beginning or end of the group in certain examples. Terminal hunting is used. The calling set is 16130 and is local to both hunt groups. The extended format and internal unanswered SMDR options are selected.

Example 1. Local hunt group 58585 is called by 16130 and answered by 16131.

01/25 07:25P 0000:00:06 16130 0004 58585 I 16131 161

Example 2. Network hunt group 57575 is called locally by 16130. The remote members are hunted first but are busy. Local member 16131 is seized, rung, and answered.

01/25 07:29P 0000:00:06 16130 0007 57575 I 16131 161

Example 3. Network hunt group 57575 is called locally by 16130. Remote member 16716 is hunted first, seized, rung, and answered.

01/25 07:59P 0000:00:04 16130 22216130 16716 A X9999 161 16116130 A1610013 A

Example 4. Local hunt group 58585 is called by 16130. All members are busy.

01/25 08:02P 0000:00:00 16130 **** 58585 O 58585 161

Example 5. Network hunt group 57575 is called locally by 16130. All members are busy.

01/25 08:05P 0000:00:00 16130 **** 57575 O 5757 161

Example 6. Local hunt group 58585 is called by 16130. 16131 rings until time out (ring, no answer).

01/26 11:47A 0000:01:02 16130 **** 58585 I 58585 161

Example 7. Network hunt group 57575 is called locally by 16130, but all remote members are busy. A local member is then hunted and rings until time out:

01/26 12:58P 0000:01:02 16130 **** 57575 I 57575 161

Example 8. Network hunt group 57575 is called locally by 16130, remote member rings until time out.

01/26 11:54A 16130 22216130 16716 X9999 161 16116130 A1610657 A

Example 9. Network hunt group 57575 is called locally by 16130. A remote member rings until time out; the local members are hunted first:

01/26 12:00P 16130 22216130 16716 X9999 161 16116130 A1610661 A

Example 10. A call comes in over MSDN/DPNSS to the hunt group. In this case, the caller is at the remote member switch and is one of the hunt group members.

a). Call from 16717 on ipbx167 to hunt group 57575 hosted on ip161. Remote member 16716 is idle, rings, and is answered.

The following records are generated at ipbx167:

01/27 03:50P 0000:00:05 16717 716157575 A X9999 167 16716717 A1670415 A

01/27 03:50P 0000:00:05 X9999 0005 16716 16716 167 16716717 A1670415 D

The following records are generated at ip161:

01/27 06:09P 0000:00:04 X9999 16717 16716 A X9999 161 16716717 A1670415 C

01/27 06:09P 0000:00:04 X9999 0006 16717 716157575 X99 161 16716717 A1670415 B

b). 16716 is busy, local member 16131 is rung and answers:

The following record is generated at ipbx167:

01/27 04:06P 0000:00:03 16717 716157575 A X9999 167 16716717 A1670605 A

The following record is generated at ip161:

01/27 06:25P 0000:00:04 X9999 0004 16717 716157575 16131 161 16716717 A1670605 B

c). All members are busy:

The following record is generated at ipbx167:

01/27 04:13P 16717 716157575 X9999 167 16716717 A1670728 A

The following record is generated at ip161:

01/27 06:32P 0000:00:01 X9999 **** 16717 716157575 B 57575 161 16716717 A1670728 B


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