Thanks in advance for any information you may have.
Here's my situation:
System: Mitel SX2000 Light
Description:
PLID on a DNI card failed. (The extension in question is part of an ACD call group)
Plan:
Move the affected extension to a new (working PLID) & replace the card with the bad circuit at a later date.
Details:
The PLID that failed quit when the agent was logged into the ACD group. Attempting to delete an extension from a PLID (in multiline set assignment) while an agent is logged in will fail with an error message. I have a workaround for this as follows.
For this example let's assume that PLID 2 1 7 14 is the bad circuit location. In the past, I've done the following:
1. Locate another DNI card in the system in which circuit 14 is good.
2. Temporarily swap this card into card slot 7 (so we now have a “live ” extension at this PLID)
3. Log the affected phone out of ACD.
4. Swap the cards back to their original locations.
5. Delete the ACD agent for this phone in Agent ID Assignment & Agent Group Assignment.
6. Delete the keys for this extension in Multiline Set Key Assignment.
7. Delete the extension assigned to PLID 2 1 7 14 in Multiline Set assignment.
8. Re-program the same extension at the new PLID location.
9. Add the extension back into the ACD group.
The problem I'm having is as follows:
It's been awhile since I've done this & I got ahead of myself & deleted the agent from ACD before logging the phone out of the ACD group. Now I can't add the agent ID back into the system. It says that the Agent ID is invalid! (It's strange that the system will not allow deleting the extension from multiline set assignment when an agent is logged in, but it WILL allow deleting an agent when they are logged in!) But trust me, that's the way it is!
Anyhow, do any of you know a way out of this situation? (perhaps a data restore?) I'm hoping to find a simpler solution however! I have a lot of experience with Mitel systems, but this this incident caught me off guard! (in the future, I will use the procedure detailed above to avoid mistakes!) Again thanks in advance.
Dean
Here's my situation:
System: Mitel SX2000 Light
Description:
PLID on a DNI card failed. (The extension in question is part of an ACD call group)
Plan:
Move the affected extension to a new (working PLID) & replace the card with the bad circuit at a later date.
Details:
The PLID that failed quit when the agent was logged into the ACD group. Attempting to delete an extension from a PLID (in multiline set assignment) while an agent is logged in will fail with an error message. I have a workaround for this as follows.
For this example let's assume that PLID 2 1 7 14 is the bad circuit location. In the past, I've done the following:
1. Locate another DNI card in the system in which circuit 14 is good.
2. Temporarily swap this card into card slot 7 (so we now have a “live ” extension at this PLID)
3. Log the affected phone out of ACD.
4. Swap the cards back to their original locations.
5. Delete the ACD agent for this phone in Agent ID Assignment & Agent Group Assignment.
6. Delete the keys for this extension in Multiline Set Key Assignment.
7. Delete the extension assigned to PLID 2 1 7 14 in Multiline Set assignment.
8. Re-program the same extension at the new PLID location.
9. Add the extension back into the ACD group.
The problem I'm having is as follows:
It's been awhile since I've done this & I got ahead of myself & deleted the agent from ACD before logging the phone out of the ACD group. Now I can't add the agent ID back into the system. It says that the Agent ID is invalid! (It's strange that the system will not allow deleting the extension from multiline set assignment when an agent is logged in, but it WILL allow deleting an agent when they are logged in!) But trust me, that's the way it is!
Anyhow, do any of you know a way out of this situation? (perhaps a data restore?) I'm hoping to find a simpler solution however! I have a lot of experience with Mitel systems, but this this incident caught me off guard! (in the future, I will use the procedure detailed above to avoid mistakes!) Again thanks in advance.
Dean
