Mitel SIP feature code for silent monitoring

[smich]

We have a 3300 and we have a few SIP licenses for it. I am trying to use a SIP client to monitor the call center. The ACD Silent Monitor Feature Access Code will not work.

Is there a different code for SIP? Is this even possible?

Is there a soft phone that works with Mitel that I can do monitoring with?

Thanks in advance!

 

[nytalkin]

Silent Monitoring Agent Help is not supported on the SUPERSET 4015 phone, or the 5010, 5212, 5215, and 5312 IP Phones. However, Silent Monitoring Agent Help is supported on these phones if Contact Center Phone Set Manager is used with them.
From 3300 HELP FILES

NO GOOD DEED GOES UNPUNISHED!

 

[kwbMitel]

I am assuming that a SIP client cannot engage ACD silent Monitoring directly.

I know that an ONS station can

I know that I can connect and ONS station looped back to an LS trunk

I know I can program ARS to select the LS trunk to access ONS dialtone and dial Silent monitor codes

I know that the SIP client will be able to access Silent monitoring using the method described above.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.