Mitel or Avaya Upgrade

[cipher7836]

Hello all, I was wondering if you guys could help me out on a decision. We need to decide whether to upgrade our IPOffice, or get Mitel. We need a dialer program, more extensions, (we maxed out our IPOFfice 500 series) sip phone capability, and integration with our CRM. Mitel says they can do this for around 3700 a month. We're not sure if we should just upgrade our IP Office and get the modules we need for CRM and dialer. Does anyone recommend any particular route?

 

[amriddle01]

Mitel tends to be more expensive like for like anyway, so replacing existing equipment and buying additional will be much more expensive, if you simply need more expansion modules or licences for the IPO then do that, there are good dialer and CRM packages available for both. If you mean you have maxed out the system limits (384 extns) then perhaps consider server edition or indeed the Mitel


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[cipher7836]

Thanks for the response. Yeah, it's kinda both. We're close to maxing the system, and we need a dialer and CRM. Mitel supposedly would eliminate the cost of Paetec. Are they acting as our phone company if we get them? So the boss figured that if we eliminate the cost of Paetec then the montly cost of Mitel wouldn't be so bad. Especially if they throw in a dialer and crm integration for that price.

What I'm worried about is having to train the users on a new system. Then having to get used to it myself in order to troubleshoot, add extensions, etc.

 

[tlpeter]

3700x12=44500 per year.
You can buy a nice server edition for that with support for a 1000 users and probably double in the next major release.
I would not go for Mitel.


BAZINGA!

I'm not insane, my mother had me tested!

 

[hairlessupportmonkey]

What CRM are you using and what kind of dialler are you looking for?

Dont go for the monthly rental, that will kill your company. We have seen too many companies almost go bust with a poorly implemented pbx, and tied into a monthly contract. Just upgrade what you have already got, or go with the server edition. all your currently licences will transfer over and you can use your old IP500 (v2) as a gateway for digital phones / ISDN.



ACSS - SME
General Geek

 

[jamie77]

You have a price for Mitel, has your Avaya Busniess Partner given you a cost on what you need for the IPO?? Hard to compare if not and difficult to say on a forum. On the face of it, the Avaya option needs looking at because £45k a year is not pennies!!!

You need a meeting with your dealer to iron out whats needed. There isn't much that can't be sorted with the IPO one way or the other.

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[IPGuru]

I have to agree at this stage the IPO upgrade looks the most sensible option.
The rental option looks like you will end up paying for the system time & time again with nothing to show for it.
factor in the cost of retraining (both the actual training cost + the cost of lost time) & it looks very expensive.



A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear