Mitel MiCC Callback

[z.e]

Hi Dears

I have three questions about MiCC call back:

1. when the costumer want to request a callback. the system request the caller to enter his/her phone number. is it possible for the system that works based on caller ID? it means that the callers have not to enter their phone number (the system realize and collect their caller ID).
2. the system reads the costumer phone number digit by digit (for example when the caller enter "02453216899", then the system reads "zero, tw0, four, five, three, two, one, six, eight, nine, nine"). the callers want to hear their phone number two digit by two digit (for example the system reads zero, twenty four, fifty three, twenty one, sixty eight,ninety nine). so, how can I configure the call back system to read numbers two digits by two digits?
3. How can we report on callback request?

Bests

 

[sarond]

It appears that no-one has responded to either of your posts.

I assume there is no answer that can be given, I would suggest logging ticket with Mitel Support or your VAR.