Mitel IQ Not Syncing With CCM

[BDAIT]

Dear all

We seem to have lost our Intelligent Queue Smart Choice layer Exit code from the IQ. Have tested connection between IQ and CCM and seems fine.
Syncing Data from the 3300 is fine.
This happened after we shut down all our systems as a precaution due to a AC failure in our Comms room.
Another thing I noticed was the PrairieFyre Data processor service keeps stopping each time I log off from the CCM server.

 

[BDAIT]

Dear all

Just to let you know i have resolved this. Seems like when we started up the IQ CCM was still offline. After an hour later when CCM was brought back up it somehow lost the configuration settings for the IQ.

Under Enterprise on CCM WEB we added the media server for the IQ. Synced across data from the Tree within minutes.