Mitel Feature List 1

[Pepp77]

HI Peeps

Dont know Mitels really so please bear with me.

We have a customer who has a Mitel 3300 running 5312 handsets (its about 4 months old). They have asked for a list/description of all the features that this system can offer.

I have been to the Mitel website which didnt help at all, and done some googling, but now Ive come here as Im more likely to get a result here than anywhere else.

Does anyone know where I can download/find something that would cover this.

Please ask any questions if need be.

Thanks

 

[IrwinMFletcher]

Do you have access to the 3300? If so, then log in and check the help. Do a search on 'features' and you should see something like this 'Features, supported by phones'. Select it and then open the spreadsheet it points to, it lists all of the features available for a particular type of phone.

Keep in mind that probably a lot of those features have to be enabled and may not available by default. But it at least gives you a list of what is possible.

 

[Pepp77]

Hi Irwin - thanks for the reply.

I have got this from the maintainers (who are being annoying about helping with this as they say it should have been organised at sale point - which I agree with in principle - but we sell IP office and they only wanted the mitel because they think the handsets are nicer):-

Feature Name Primary Code Alternate Code
Account Code *11
ACD Silent Monitor
ACD Agent Login
ACD Agent Logout
Active Maintenance Port Access
ADL - Call
ADL - Disconnect
ADL - Loopback
Attendant Hold - Remote Retrieve
Callback - Cancel #11
Callback - Cancel Individual #12
Callback - Setup (one digit only) 1
Called Party Features - Override
Call Forwarding - Busy (External Source) *41
Call Forwarding - Busy (Ext & Int Source) *42
Call Forwarding - Busy (Internal Source) *43
Call Forwarding - End Chaining
Call Forwarding - Follow Me *44
Call Forwarding - Follow Me - Third Party *45
Call Forwarding - I Am Here *46
Call Forwarding - No Answer (External Source) *47
Call Forwarding - No Answer (Ext & Int Source) *48
Call Forwarding - No Answer (Internal Source)
Call Forwarding - Override *49
Call Hold *70
Call Hold - Remote Retrieve #71
Call Hold - Retrieve #70
Call Park *72
Call Park - Retrieve #72
Call Pickup - Dialed *74
Call Pickup - Directed *75
Call Privacy
Camp on - Retrieve *33
Camp on - Setup (one digit only) 3
Cancel All Forwarding ##4
Cancel Call Forwarding - Busy (Ext & Int Source) #41
Cancel Call Forwarding - End Chaining
Cancel Call Forwarding Follow Me #44
Cancel Call Forwarding Follow Me - Remote #43
Cancel Call Forwarding Follow Me - Third Party #45
Cancel Call Forwarding - No Answer (Ext & Int Source) #46
Clear All Features *8#
Conference Call *30
Conference Call Split *31
Dialed Day/Night Service - Activate *90
Dialed Day/Night Service - Inquire *91
DID/3 Protocol Test
Direct Page *60
Direct Voice Call *66
Do Not Disturb *85
Do Not Disturb - Cancel #85
Do Not Disturb - Cancel Remote #86
Do Not Disturb - Remote *86
Flexible Answer Point *55
Flexible Answer Point Cancel All
Force Party Release
HCI/CTI Application
Hot Desk Login *21
Hot Desk Logout *23
Hot Desk Remote Logout
Hotel/Motel Room Monitor Listen
Hotel/Motel Room Monitor Setup
Hotel/Motel Room Personal Wakeup Call - Set
Hotel/Motel Room Personal Wakeup Call - Cancel
Hotel/Motel Room Status
Hotel/Motel Room Wakeup Call From Guest Extension
Hotel/Motel Room Wakeup Call From Guest Extension - Cancel
Hotel/Motel Room Remote Wakeup Call - Set
Hotel/Motel Room Remote Wakeup Call - Cancel
Inactive Maintenance Port Access
Individual Trunk Access **2
Italian CAS - Disturbing Call (Ignore Release From CO)
Italian CAS - Enable CO Recall
Last Number Re-dial *5
Loudspeaker Paging **9
Make Busy - Setup
Make Busy - Cancel
Meet Me Answer #60
Message Center - Direct Read
Message Center - Password Definition
Message Center - Remote Read
Message Waiting - Activate *24
Message Waiting - Deactivate #24
Message Waiting - Inquire *25
MNMS: Event Indication
MLPP Access Digit (Allowed digits are 2 to 9 only)
Name Suppression on outgoing Trunk Call
Non-Verified Account Code
Override (one digit only) 2
Personal Speedcall - Invoke *80
Personal Speedcall - Remove #80
Personal Speedcall - Store *81
Phone Lock
Phone Unlock
Remote Clear All Features #8*
Repeat Last Number Saved
Save Last Number
Multiline Set Loop Test
Multiline Set Headset - On
Multiline Set Headset - Off
Tag Call
Tone Demonstration
Trunk Answer From Any Station (TAFAS) *8*
Trunk Calling Party Identification
Trunk Double Flash
Trunk Single Flash


But it doesnt really help explain what each feature is.

 

[kwbMitel]

Ask the maintainers to provide you with a copy of the Help Files. (provided with the software of the system and viewable using Internet Explorer)

A complete description of the features, cross referenced with set types and conditions is contained within.

There is far to much information to provide detailed descriptions in a forum such as this.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[IrwinMFletcher]

What you've displayed is the output of the FAC (Feature Access Codes) form. True, this doesn't tell you what each feature does, it just tells you how to execute it from your phone (again, if you have the permissions set to allow it).

I don't know of anything that explicitly describes the features, other than what you can get from the help files on the 3300. Most are 'standard' features that people expect from a PBX.

Maybe it would be better to ask the customer what kind of features they are thinking about. What would they like to do, and then see if the system will support it. It's kinda like going into a box store, pointing at a computer and asking, "What can it do?

 

[MitelMate]

Download the "3300 general information guide" from the internet. It's got loads of feature info included.

 

[Pepp77]

MitelMate - Thank you very much googled that and the first result was exactly what I needed.

Much appreciated.