Mitel Embedded Voicemail - Envelope Icon Button no longer dialing Voicemail

[acskmk]

Hello. I upgraded our embedded voicemail from 4 ports to 20 ports. Our users are no longer able to press the lit envelope icon to dial voicemail rather they are now having to dial the pilot number to access voicemail and retrieve messages. What can I do to restore that functionality? Any help you can provide would be greatly appreciated! Thank you

 

[kwbMitel]

Make sure that all of your enabled ports are in the hunt group. Especially the last port. You will probably find that the message waiting type is Dialled MSG wait instead of callback. This happens when the port sending the message is not in the HG

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What's most important is that you realise ... There is no spoon.

 

[acskmk]

Thank you kwbMitel. You are correct. I am getting "dialed msg waiting". When I added the ports, I wanted to reserve 6 ports for RAD's as I am setting up and ACD group. I enabled ports 1 - 14 and added them to the hunt group. The others were not added to the hunt group. Just to clarify..I should add the remaining 6 ports to the hunt group?

 

[acskmk]

Well..maybe I forgot how to setup RAD's! ;D

 

[kwbMitel]

Use Ports from the middle for Rads. I always start at port 10.

I've seen tech bulletins advising not to use the first or last ports for RADs.

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What's most important is that you realise ... There is no spoon.

 

[acskmk]

Thanks again! Yes..that did the trick. I don't know what I was thinking I have read the same thing on the RADs..will do. Thanks

 

[acskmk]

Hello again. I created the RADs hunt group and placed the voicemail ports into that group and the dialed message waiting issue occurred again. Do I need to place all voicemail ports back into the group and wait until there are no messages being delivered and then remove them and add them to the RAD group? I suspect that the port that was used to deliver the message was one of the 6 that I added to the RAD group. Please advise. Thanks!

 

[kwbMitel]

It is probably a leftover from the previous programming.

As long as the last enabled port is part of the regular VM group, you should be fine.

It can be turned off by manually dialling the Cancel Dialled message waiting code.

**********************************************
What's most important is that you realise ... There is no spoon.