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Mitel Consoles + Caller ID 1

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robnkauai

Technical User
Oct 11, 2006
49
US
Does anyone know why my PBX operators do not have caller id until the "answer" the call. Can this be changed?
 
No

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Occam's Razor - All things being equal, the simplest solution is the right one.
 
I was just looking into this also as it keeps coming up from customers. Is this a "No" as in nobody knows, we wish Mitel would fix it or is it more like, this should work and we're doing something wrong?
 
It's design intent.

The console is designed as I high volume answering position. It allows queueing of calls. In the event of multiple simultaneous calls, the only sensible scenario is to display the ID of the call in progress not the call or calls waiting.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
 
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