Thank for the response.
Yes the course was very interisting and I did learn a lot in the week, but real live is very different, having no telephony exp.
However, I don't have access to a controller, and once a year if I come across one, you don't want to mess with it.
I searched the courseware and the online help, it is not very helpfull. Luckily another Mitel Expert in our company is going to do the instalation now, I will be tagging along to check it out.
Thanks for the help