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Mitel 6940 Connecting to Mitel connect director

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Bill.2

Bill.2

Technical User
May 3, 2023
1
US
I have 2 out of 6 Mitel 6940 phones that boot up and then say Anonymous instead of available. I can't find them in the director so I can't assign them to a user. if I try to assign them from the phone it says username or password is invalid.
I have used a TFTP server to upgrade the firmware but even after the upgrade it comes up Anonymous. Is it the phone can't work on Mitel connect? It was built for cloud only?
Mitel connect build 22.24.1500.0
Thanks in advance for any help!
Bill
 
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