sthen sthen New Member
9/15/14
We have an old Mitel 5624 phone (seems to be a re-badged version of the Ascom i62) which works fine with Unifi 3.2.1 (phone firmware version is 2.4.6), and am now trying to add a new one (which has newer firmware, 4.3.12). I don't have access to download firmware to try older firmware on the newer phone.
The network shows in the phone's site survey tool, but it fails when attempting to connect - if "troubleshooting" is enabled on the phone it says "WLAN authentication timed out", there's no other information available on the phone (it can syslog, but useless until a wireless connection can be made - there may be other options available via USB programmer but we don't have access to one of those). Nothing showing up in syslog from Unifi at the time it tries to connect, nothing in tcpdump -niwifi0 for the phone's MAC address.
Have tried both with and without UAPSD enabled.
Is there any more information I can try and get from the APs that might help track down the problem?
... Edit: Same applies when attempting to connect to a WPA2-PSK network or an open network.
9/15/14
We have an old Mitel 5624 phone (seems to be a re-badged version of the Ascom i62) which works fine with Unifi 3.2.1 (phone firmware version is 2.4.6), and am now trying to add a new one (which has newer firmware, 4.3.12). I don't have access to download firmware to try older firmware on the newer phone.
The network shows in the phone's site survey tool, but it fails when attempting to connect - if "troubleshooting" is enabled on the phone it says "WLAN authentication timed out", there's no other information available on the phone (it can syslog, but useless until a wireless connection can be made - there may be other options available via USB programmer but we don't have access to one of those). Nothing showing up in syslog from Unifi at the time it tries to connect, nothing in tcpdump -niwifi0 for the phone's MAC address.
Have tried both with and without UAPSD enabled.
Is there any more information I can try and get from the APs that might help track down the problem?
... Edit: Same applies when attempting to connect to a WPA2-PSK network or an open network.