mitel 5360 configuring problem

[cstandby]

hi,

We are having problems with configuring the 5360 ip. The phone is connecting to the IP PBX, but keeps hanging with the message ´Waiting for ACK´

Can someone help me and explain what this means and how to solve?

kind regards,
jeroen

 

[YnotPhone]

What system and software level are you running?

Minimum software level to run a 5360 is MCD 4.0_SP1.

 

[cstandby]

Hard to tell. It's a hosted VoIP solution. Our ISP uses Silhouette from Natural Convergence. They support Mitel IP phones but don't have experience with the 5360.

I checked the configuration on the 5360 and compared it with the configuration of the (supported) 5324 IP. The only difference I found is in the View Sticky Params settings. In the 5360 it is named View Persist data and the ICP1 and ICP2 values are set to 0.0.0.0. On the (working) 5324 Ip the settings are 84.53.85.6 and 84.53.85.7 (IP's of the Silhouette IP PBX)

 

[paterson]

It is not working because the new set does not know where the HOSTED VOIP SOLUTION is located. If you got into the network config of the set, there is another option to modify. Put the same settings in there as the working set and see what happens. If the working set has a statically assigned IP address for itself, then use another (unused) IP address for the 5360 set.

_______________________________________________________________

If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?

 

[Supernova99]

Prees and hold the #7 key on startup and enter the teleworker config
add the new settings to the host ICP


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[TheMitelGuy]

Program it as a 5340, not 5360. A 3600 does not know what a 5360 is, but knows how to work with it as a 5340.

 

[cstandby]

@TheMitelGuy

I could try that. But how do you program a 5360 to a 5340?

 

[cstandby]

@Supernova99

I entered the teleworker config and filled in the ICP settings. After reboot the phone still displays the message Waiting for ACK.

 

[Supernova99]

Is the phone getting a DHCP address?
If not then you could always add the IP info manually

Press and hold the Volume up/down keys together then release the down key (still pressing the up key all the time)
Type on the numeric (keypad) 234 then release the up key

You should now be in the phone configuration

Press * to configure network parameters
press * to view current values
press up/down volume keys to view
the phone should have an IP address,Default gateway, Subnet Mask, ICP address (maybe already present if configured via the teleworker option) & TFTP Server if the DHCP server has been contacted.

If the only field that is populated is the Current controller IP and all the others are 0.0.0.0 then the phone is not getting a IP address from the DHCP server.

You can give the phone static IP settings via

press the volume down key until you get 'view current values'
Press #
Press #
Press #
Press #
you should see Modify Static values
Press *
Now fill in the IP address, Subnet Mask, Gateway, ICP and TFTP details
scroll through until the end and save the data and reboot the phone

I would stress however that if this works then you have an issue with your DHCP server either not contactable via vlan routing or not correctly configured to provide DHCP requests to Mitel ip phones



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