Mitel 5330 Voicemail access through app

[andy4uk]

Hi Guy,

Hope you can help,

Our users are unable to access their voicemails today via the app on the 5330 handsets (‘system error’ message) – when you dial the voicemail hunt group you can access ok.

This is the message i can see when i check the logs...........
Log Type Software
Log Number 4163
Severity Warning
Date 2013/Jan/29
Time 11:14:29
Source WS_SessionMgr
Description getSessionByDn->cannot find appId for appName DEVVVM - no session for DN 2206
Module Main
File Name and Line Number WS_SessionMgmt.cpp;627

This has only started yesterday, before then this worked without any problems.

Version of software is MCD5.0 SP1 on a CXi Controller

Thanks

Andy

 

[LoopyLou]

You stop ans start the VM service? Saves a reboot.



I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[andy4uk]

Looks like a known issue with MCD5.0 - which requires the app to be restarted.

This has been fixed within MCD6.0

Andy