Mitel 5330 Make Busy buttons deprogramming at Random

[johnnybags]

Hello,

Mitel 3300 Rls. 7.2 SP1. with ACD agents using 5330 sets. Randomly every week or 2, I get one or two different users complaining that their make busy buttons have stopped working. NOTE: Users that would not have a clue or even think to mess with button programming.

I go in and check programming and the label is still named "make busy: but the line type states "not assigned".

Has anyone run into this quirky issue?

 

[kwbMitel]

Users can clear feature keys via superkey

Or you may have a site admin that is careless with copy keys

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What's most important is that you realise ... There is no spoon.

 

[johnnybags]

That would make sense if there were any admins but me, Our users just don't seem the type to be fiddling with the phones, I had one come back for vacation after 2 weeks and here MB button did not work when she tried to take a break...I ask them were you programming buttons, they look at me and laugh...