Mitel 5000 v5.1 SP2 Trunks and dialing out

[mkimmer]

Hey folks!!!! Here is my issue and im sure its because I still don't understand alot of Mitel at this time.

I have a customer that has 12 loop start lines

All 12 appear on the reception phone but only the first 6 ring her phone. The other 6 appear only and are answered by the auto attendant where they can hit "0" for the operator or dial by name.

My problem is I want to be able to have the the first 6 ring the reception like noraml and the last 6 answer with auto... but they use all the lines to dial out on starting on line 12 and works its way up...... and I can only have one answer point for the trunk group. I figured I need to create a group for the first 6 and another for the second 6... but how do make it so the phones dial out using all the lines?? I am a bit confused and the class I went to was very basic.

thanks

 

[619Tech]

You will have to use two trunk groups since you are using different answer points for each set of lines. You can assign each trunk group to a key on the phns and have the users select the trunk group Trnk07-Trnk12 (92002) as the first choice and Trnk01-Trnk06 (92001)as the second choice. Or, remove the human element and implement ARS. Just list both trunk groups in each Facility Group (put 92002 above 92001 so that trunks 07-12 are used first for outbound); change outgoing field for all stns to be ARS (92000) and update key mapping.