Mitel 5000 Remote Access 2

[JoeNewton]

Hi,

I am new to Mitel, I have just been on the initial installation course last week, and have not yet installed my first 5000. I just want to make sure I have the capabilities straight in my head before I need to discuss it with a customer. During the installation course, it was mentioned that remote access could be achieved either through IP or a modem connection; but no more information was given - I meant to ask the instructor to return to this before the end of the course, but with everything else I had to take in, it slipped my mind!

The method that we normally use for remote admin is via ISDN (Avaya IP Office, Panasonic TDA/TDE/NCP, LG ipLDK), using an "ISDN modem". Is this possible on the Mitel 5000, or do you need to use an analogue modem? Is this modem built into the system, or would it need to be an external modem? And how are calls pointed to the modem; does the system automatically recognise it as a data call (as the IP Office does), or does it need its own DDI pointed to a specific extension?

Also, with the IP connection, can this be done using port forwarding on the customer's router, or does it need a static external IP address or VPN connection?

Thank you in advance for your help.

Joe Newton
ACSS (SME), CCENT, CompTIA A+

 

[ChrisMitel]

Hi Joe,

if the 5000 system is on the network then you have a couple of choices. You could request a VPN connection to the network or RDP connection to a PC on the network with the SYS admin tool on. You could port forward using port 44000 or if it is not on the network you could point a DDI to the inbuilt modem. You could even just call a DDI and request site transfer you to the modem extension number. To find out the modem extension number go to system, devices and feature codes, modems (usually 1500)

Remember to change the default username/password for security. The system is not high bandwidth intensive so a modem connection is nowhere near as painstakingly slow as a 3300. I only used a analogue modem never a ISDN one. Port forwarding is not always the most secure, maybe best to set them up on the router and have site enable it when you need it.

Hope this helps

 

[JoeNewton]

OK great, thank you.

So it would just be a normal analogue modem, and then use the sys admin tool as normal?

Thanks,

Joe Newton
ACSS (SME), CCENT, CompTIA A+

 

[619Tech]

I use analog modem as a backup, and use public IP as my primary connection from off prem.

IP - 5000 with private IP; assign a public IP (NAT);forward ports in firewall for remote Admin/Support:
22 TCP
80 TCP
443 TCP
4000 TCP
4444 TCP
44000 TCP

Modem - point DID to modem extension or use a CRA transfer option to transfer to modem.

 

[ChrisMitel]

Yes just a normal analogue modem, you actually use the sys admin tool to setup the analogue connection.

Open Sys admin, on the right hand side click the setup drop down box and click manage connections. Click add, give it a name of your site. Input the onsite IP address for ease of connection when onsite. Next on the Offsite Connection drop down box where it says "I don't connect offsite" change this to modem. Input the number to dial then click save connection. You could put the system username/password in if you like too.

From now on when remotely connecting under system connection select the connection name - modem to connect.

 

[JoeNewton]

Thats great, thank you

Joe Newton
ACSS (SME), CCENT, CompTIA A+