Mitel 5000 HX 5.1 analog trunk hold issue

[Crowtalks]

I have installed several of these systems but I have recently installed a couple of these switches using analog trunking. I have these set up similar to a Key system with the trunks appearing on keys where the customer can answer and transfer the calls utilizing the particular key on the 8568 telephone.

One customer has seven lines that their reception area is required to answer and it appears that the hold indicator has the same flash regardless whether they or someone else has placed the call on hold. The customer is wanting the hold indicator to be different so they will be able to visually tell which line they have placed on hold and which lines someone else has placed on hold. Is there a way to manipulate this? Several other telephone manufacturers have this feature.

Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2

 

[NTEDave]

System Flags / Enable Green LEDS

I believe this will allw them to see which of their calls are held as they will be green and the other calls red.

 

[Crowtalks]

If that's the case then that will be perfect, for they had a Samsung system that did just that.

Thanks

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2

 

[anothersupportguy]

I've found that the 'Green LED' setting isn't an option for all models of phones.

 

[Crowtalks]

Yeah, it is an option for the 5300 series IP phone apparently.

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2