Mitel 5000 5.1 CID issue

[Crowtalks]

Customer has a new Mitel 5000 5.1 HX with loop start lines. Call is answered via STAR and routed to a hunt group. No CID is showing up on the customer's 8568 digital set even though it has been verified that the CO Lines have CID. What am I missing?

Thanks, Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2

 

[sarond]

Make sure your service type is "Caller ID" in your trunk settings.

 

[Crowtalks]

Thanks for the response...yeah, it was so obvious I missed it...lol

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2