Mitel 3300 SIP - BRIA softphone (V3.0) - How to cancel a transfer

[Jakt99]

Have several freeware versions of BRIA softphone on 3300 CXi (MCD 4.2) and users can perform transfer fine. But got asked the question how to return a call from transfer if the recipient does want the caller.

I couldn't figure it out and going nuts over it. Hanging up after transfer simply releases the call to the recipient. Hitting flash again creates a conference.

Transfer sequence:
- BRIA users hit the flash key (caller is placed on temp hold with MOH)
- User dials destination number, intro caller and normally hangs up


SIP capability assignment for BRIA:

Have tried changing "Replace System based with Device based In-Call Features". If set to yes, I can't perform transfer at all. So set to "NO"

Everything else at default

 

[LoopyLou]

Is that feature supported on SIP clients on the 3300?

The single biggest problem with communications is the illusion that it has taken place.