kwbMitel,
I explain more detail as below.
My situation is:
- 2 DID number.
- 1 mailbox, 800, to choose the language out of 3, and always played. Day and Night both.
- 6 mailboxes for each language for Day and Night.
> Mailbox 801 and 807: Language 1, Day and Night-1
> Mailbox 802 and 808: Language 2, Day and Night-1
> Mailbox 803 and 809: Language 3, Day and Night-1
I designed this for Day and Night-1 service as below. Would you review and correct what I am wrong?
1. 2 DID's destination: 8700
2. Create a Hung Groups: 8700 for DIDs.
3. Create ACD Path 8800 for mailbox 800. Its path reporting number is mailbox 800. I don't know this. 8700 is call rerouted always to ACD path 8800.
4. Create 6 ACD Path, 8801, 8802, 8803, 8807, 8808, 8809 for mailboxes as below.
> Mailbox 801 and 807: Language 1, Day and Night-1
> Mailbox 802 and 808: Language 2, Day and Night-1
> Mailbox 803 and 809: Language 3, Day and Night-1
* How about path reporting number? Mailbox numbers?
5. Create Call rerouting Always points
> Point 3: 8801
> Point 4: 8807
> Point 5: 8802
> Point 6: 8808
> Point 7: 8803
> Point 8: 8809
> Point 9: 8800
6. Call rerouting. It makes me confuse. Caller should hear mailbox 800 to choose language option.
I have no idea this step.
> 8700 to 8800 use point 9.
> When caller choose their language on mailbox 800, if so far correct, how to reroute? How to access each mailbox defense on the language option.
7. Create ACD skill groups 80, 81, 82, 83. Enabled Queue Callers To Group When No Local Agents Are Logged In.
> 80 for ACD path 8800
> 81 for ACD path for 8801 and 8807
> 82 for ACD path for 8802 and 8808
> 83 for ACD path for 8803 and 8809
8. Create 6 phantom sing line directory numbers: 801, 802, 803, 807, 808, 809 on extension 128 to use Multiple soft key.
You need me to reroute this phantom DNs to the voicemail pilot number. What do you mean? I have 16 ports, 601 to 616, and belong to Hunt group 600.
You mean to use 600? or each mailbox number?
9. Allow Interflow after 1 second to the phantom directory number.
> Enable Interflow with 0 mins and 1 sec. And point phantom number. Ex. ACD path 8801 uses 801.
10. Already created and recored mailbox. How about mailbox's extension number? Use phantom DN? Ex. Mailbox 801's extension is 801?
Also, I have another issue to call mailbox directly from MLAA.
When a caller failed on Ring Group, I point its call to mailbox 843 as menu node. There are 2 options. Option 1 is keep holding, option 2 is goes to specific mailbox 143 when caller press 1. I tried to use Nametag hunt group what you told me yesterday on ACD Path, but I can't use it on mailbox. How can I solve this issue?
Thank you for reading my questions.
Thank you,