whirlwind5uk
Technical User
Hi Everyone,
I have an odd one... It's a 3300 on version 4.0 SP3.
Basically, there is one handset on site, that they have programmed up to go on 1st alternative to a Hunt Group, and 2nd alternative to voicemail. Whenever you dial this extension number and it's free, it goes to that extensions voicemail rather than going to the hunt group.
I've checked the timers, there are no diverts setup on the 3300 or the handset, or the hunt group. I have back tracked it, and if we only have the 1st alternative filled in to push to the hunt group, it does work. As soon as we put the second alt in, we get voicemail and no hunt group.
Oddly, it does work ok when the extension is busy.
Any suggestions would be appreciated!!
I have an odd one... It's a 3300 on version 4.0 SP3.
Basically, there is one handset on site, that they have programmed up to go on 1st alternative to a Hunt Group, and 2nd alternative to voicemail. Whenever you dial this extension number and it's free, it goes to that extensions voicemail rather than going to the hunt group.
I've checked the timers, there are no diverts setup on the 3300 or the handset, or the hunt group. I have back tracked it, and if we only have the 1st alternative filled in to push to the hunt group, it does work. As soon as we put the second alt in, we get voicemail and no hunt group.
Oddly, it does work ok when the extension is busy.
Any suggestions would be appreciated!!