Mitel 3000MXe

[Glos_Glasses_IT]

Hello

Many thanks for reading my first post.

I have a Mitel system, and need to learn about it and its feature. While I am trying to catch up on this, I need some help.

We have a call centre where I have found the PATHS and the VM related announcements with the options and PATHS for example 1 for customer service, 2 for sales etc.

What I really need to find out where the number called comes into the system. How do I tell where and how the PSTN number hits the system and then what the system does/routes the call.

We have a ISDN21 line coming in, and I need to know where it comes into. We also have some 7 to 8 other lines being routed via hunts groups and the link.

Please consider that I am very new to Mitel and all this PBX stuff.

 

[kwbMitel]

I've got to say for a first timer that was a very detailed post, thank you.

Assuming typo or error and that you meant 3300MXe not 3000MXe

Your member profile puts you in (EN, GB) so I will assume ISDN21 is what I know as E1. Some of our British members will know better than I on this so take this info a a starting point.

With T1/E1

The telco delivers digits. The quantity of digits may vary and complicates things somewhat. Here in Canada the current standard is 10 digits. 3 for Area Code, 3 For Local Office, and 4 more. As such these are typical varieties depending on how long the system has been in place 10 digit, 7 digit and 4 digit (sometimes less than 4 but very rare)

The first challenge is determining how many digits you are receiving. The easiest method is by using a maintenance command to trace the signalling between systems
[ul]
[li]ccs trace enable continuous[/li]
[li]Once turned on, make an inbound call[/li]
[li]then turn it off with ccs trace disable[/li]
[li]Hopefully you can spot the inbound digits in the trace and determine exactly how many you've received.[/li]
[/ul]

From there the go to your digital trunks
[ul]
[li]check to see what Trunk service assignment number is programmed against the trunks.[/li]
[li]Check a couple of trunks to determine if they use the same Service or not (Typically the same)[/li]
[/ul]

Then go to the form for Trunk Attributes (or trunk service assignment on older software)
[ul]
[li]Find the service referenced by the trunks and view the properties[/li]
[li]Newer software has a reference for enabling the Direct Inward Dialing Service. If enabled see further below[/li]
[li]If ^^^ is not enabled or not evident, make note of the digits to be absorbed and digits inserted[/li]
[li]Digits absorbed are leading digits ignored and digits inserted are new prefix digits[/li]
[li]Now with total digits received, absorbed and inserted you can determine what digits are dialled into the system[/li]
[li]you can dial the same digits on an internal phone and it will go the same place[/li]
[li]If those digits do not match the destination in some recognizable way but is 7 digits or less then it is likely that it is a system speedcall[/li]
[li]If it does match, then you are done[/li]
[/ul]

Further Below (i.e. Direct Inward Dialing Service)
[ul]
[li]Direct Inward Dialing Service is a new DID translation table introduced in rel 7.0[/li]
[li]If you didn't do so, go back to the trunk service and make note of the absorb and insert digits as described above.[/li]
[li]Typically, you absorb 0 and insert [blank] so the digits are unmodified[/li]
[li]Find the digits in the table after applying modification rules and the table will show you the termination point[/li]
[/ul]

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What's most important is that you realise ... There is no spoon.