Mitel 3000 Trunk-to-Trunk forwarding question

[BShaf]

Hi all,

I have a customer with an old Mitel 3000 system. 2xCO modules and 3 CO lines.

After hours, they set one station to forward all calls to an external number (a technician's cell phone). The trunk-to-trunk forwarding typically works just fine. However, if they get two simultaneous calls, the trunk-to-trunk forwarding happens for the first caller only. The other caller is stuck in an indefinite hold (the caller hears hold music, meanwhile the all the Mitel stations ring indefinitely until someone picks up).

Of course this is happening because all three CO lines are busy (two simultaneous inbound calls, plus the trunk-to-trunk forwarding consuming the third line for the outbound call). My question is: Is there any way for the second inbound caller to "camp" on the station that is forwarding? What we would like to have happen is that the second caller will be on hold until the first trunk-to-trunk call is complete, then the second caller gets forwarded.

I'm happy to entertain other methods of accomplishing this. Upgrading the phone system, however, is not an option at this time.

Thanks in advance!

 

[jpruder]

I would get the forwarding feature from the CO and have the dial this on there lead hunt. Current call quality is likely poor when conferencing 2 CO trunks.

 

[BShaf]

Definitely a good idea. And, yes, call quality is degraded, but they seem to be ok with it.

Unfortunately, forwarding from the dial tone provider is not an option as the customer would like some of the auto attendant options to be presented to the inbound callers before the external forwarding takes place.

 

[jpruder]

I was thinking that this might be the case. Don't know the 3000 very well as I haven't had to deal with many for sometime. I have done something in the past where the vm would invoke flash over trunk and dial the dial the remote party using the CO call transfer feature.

 

[BShaf]

Hmmm....you have my attention. Can you elaborate a bit?

 

[jpruder]

Like I said, don't know capabilities of the 3000 vm. On the system involved per my comment, the attached vm machine allowed decent definition of what was dialed per extension transfer. The code went something like hook flash, dial flash over trunk code, wait for second dialtone dial either the destination number or CO code plus destination, wait a bit and hang up