Mitel 3000, External Transfer by Auto Attendant in Night Switch

[lewinda]

Is it possible to set up the auto attendant of a Mitel 3000 to connect calls to an external number when a customer dials a single digit, when the system is in night mode.

e.g. When a customer calls in after hours, by pressing a number, the call is transfered to a cell phone.

 

[paterson]

Pretty sure that single digit will not work on the 3000. It is a very basic VM system. As far as I can tell, you can only enable mailboxes for individual extensions. The best you could do is to enable a VM box on an unused extension, enable DND and set call forwarding to the external number. By default, most of the extensions are 2 digit. Then include the extension number in the greeting.


_______________________________________________________________

If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?

 

[lewinda]

Thanks for the quick reply
Much appreiated.
Ross

 

[paterson]

Looks like I didn't dig deep enough. Here is something out of the 3000 Administrators Manual. Hope you have a copy.

AUTO-ATTENDANT
The Auto-Attendant feature allows callers to ring directly through to an extension provided that they know
the extension number of the person they wish to contact. A Voice Module must be installed for this feature
to operate.
When a line programmed for Auto-Attendant receives a call, the call will be answered by the system.
When the system is in “Day Service”, the caller will hear the following pre-recorded greeting: “Thank you
for calling. If you know the extension number you wish to contact, please dial the number. If you require
assistance, please wait or dial 0”. When the system is in “Night Service”, the caller will hear the following
pre-recorded greeting: “Thank you. There is no one available to handle your call at the moment. If you
wish to contact a particular extension, please dial the number.” You can customize these greetings.
When listening to the greeting the caller can dial through to groups (180 - 199), extensions (20 - 59) and
voice mail (*).
If the caller dials a valid extension number, the number is connected to the extension if it is free.
If the extension is busy, the call is camped on to the extension and call-waiting indication is given to the
extension. If the extension is tone protected the call waiting tone will not be heard. See page 81.
If an invalid extension number is dialed, the call is presented to the default ring group for the CO line the
call is received on.
If the caller dials * then this initiates a standard voice mailbox access.
If no digits are dialed, the call will be presented to the incoming ring group for that line after a time out
period of 5 seconds.
If the user dials a single digit and pauses for 2 seconds, the calls are presented as follows:
Digit 1 Presented to group 20 (to ring this group dial 199)
Digit 2 Presented to group 19 (to ring this group dial 198)
Digit 3 Presented to group 18 (to ring this group dial 197)
Digit 4 Presented to group 17 (to ring this group dial 196)
Digit 5 Presented to group 16 (to ring this group dial 195)
Digit 6 Presented to group 15 (to ring this group dial 194)
Digit 7 Presented to group 14 (to ring this group dial 193)
Digit 8 Presented to group 13 (to ring this group dial 192)
Digit 9 Presented to group 12 (to ring this group dial 191)
Digit 0 Presented to the group or extension programmed for the line in the Incoming Ringing
programming. The default is that group 1 (which contains the first eight extensions) is rung.
The user can adjust the timer. This timer is programmable from 1- 5 seconds in user timer programming.
The timer is “AA Dial Wait”.

So... it looks like single digit will work. You just have to put in one extension in the ring group and then call forward that extension.

_______________________________________________________________

If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?

 

[lewinda]

Thanks again for the extra digging, sounds great.
Ross

 

[james1982]

we have this working in our office.
Press 1 goes to a transfer only mailbox which is set to ring a speedcall - this dials off switch and works great.

There is also the ability to have notification of left voicemail msgs to mobiles /cell phones.
In the mailbox on msg notification select telephone and input the phone number - we use this for an OOH mailbox.

So to answer your question yes this is possible