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Missing sender name

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jmuscat

Instructor
May 22, 2002
54
AU
One of my users has a problem with his name not appearing in emails that he is sending, the field appears blank. He says that it does not always happen.
Is there a way to mask/hide the sender details?
 
What mail package is he using??
Is it a POP account or an Exchange Mailbox?

If its a pop account make sure his details are entered correctely in the account. Go to Tools->Accounts and check it in the Mail tab. Jay~

My new Tae Kwon Do website is up and running!!

~KeyTech
 
Have checked users mail account and all correct, using Exchange 5.5 server. Any more suggestions
 
I have finally found the answer to the problem as to why Outlook drops the “ FROM “ field in messages, unfortunately according to Microsoft they are aware of the problem and at present there is no fix.
This is the link to the article from Microsoft explaining it.
 
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