missing Outlook message text on reply or forward using Word as editor

[ewaname]

We seem to have one Outlook 2003 SP2 user that seems to automatically delete or truncate parts of the message text when replying or forwarding. There may be a long thread of email replies but only the part of the most recent post is displayed.

When you do a Select All/Ctr A to highlight the email, then paste it in notepad, all of the thread is displayed.

When we deselect Word as the email editor, the problem thus goes away. Word seems to hide or make invisible the text.

Anyone seen this before?

 

[brontosaurus]

Try uninstalling/reinstalling MSOffice package. If that doesn't work, the user may have a corrupt logon profile. You can test that by logging onto his machine as yourself, and running your email the same way as his. If the problem does not show up, it's the user profile.