We have run across an intermittent issue with our CCMS server (6.2, Win2008) in that every so often it stops processing historical data and dumps the files to an ERROR file instead of the intended DATA file. When we copy the stat files from the ERROR file back to the DATA file and restart the CCMS_HDM service, it processes the data but doesn't post it correctly.
The two files referenced are:
D:\avaya\contact center\manager server\ICCM\data\SDM\stats\error
and
D:\avaya\contact center\manager server\ICCM\data\SDM\stats\data
Once the CCMS_HDM service is bounced the CURRENT historical stats begin processing correctly, but then I'm stuck with all this unprocessed data and/or data that is processed incorrectly. It has happened twice since the end of August.
Any ideas any one?
Phil, the Phriendly Phone Man
The two files referenced are:
D:\avaya\contact center\manager server\ICCM\data\SDM\stats\error
and
D:\avaya\contact center\manager server\ICCM\data\SDM\stats\data
Once the CCMS_HDM service is bounced the CURRENT historical stats begin processing correctly, but then I'm stuck with all this unprocessed data and/or data that is processed incorrectly. It has happened twice since the end of August.
Any ideas any one?
Phil, the Phriendly Phone Man