Missing Folders From Additional Mailbox

[kurio71]

4 users who have an additional mailbox in their Outlook 2007 client are missing sub-folders from the Inbox. This is the second time now. I created new profiles last week after the folders went missing the first time. Would like advice on troubleshooting corruption?

Level 1 Support Technician

 

[kurio71]

Unchecking Download Shaared Folders in the Advanced tab fixed the missing folders. Hope it stays like that.

Level 1 Support Technician

 

[ShackDaddy]

That setting determines whether those folders get copied to the .ost. If it wasn't chosen, then it would be normal for those folders to be missing when the computer is offline, but I'm a bit surprised if they were missing when the computer was connected to the internal network.

Dave Shackelford
ThirdTier.net
TrainSignal.com

 

[kurio71]

Maybe there's an issue with the additional mailbox itself? How could I diagnose mailbox issues?

Level 1 Support Technician

 

[ShackDaddy]

No, it's not a corruption issue. It's a known problem with trying to cache shared folders that are set up the way you set it up. Best to leave that box unchecked so that it doesn't try to cache that data (and fail).

Unfortunately, that's not a good solution if some of your users use laptops and need to access that information while offline. A better solution would be to add the additional account as a new email account in the same profile rather than using the "Open these additional mailboxes" option. Unfortunately, you'd have to have Outlook 2010 to add more than one Exchange account to the profile, so you're kind of stuck with Outlook 2007.

Dave Shackelford
ThirdTier.net
TrainSignal.com

 

[kurio71]

Thanks Dave, appreciated.

Level 1 Support Technician