Missing DLL when Win98 boots 1

[CaKiwi]

When I boot Windows 98, a window pops up with the following error message:

The GLUON.EXE file
linked to missing export NNETWK.DLL:RASGetDeviceName

Nothing bad seems to happen, but I was just wondering what is causing it.

TIA

CaKiwi

 

[drdak67]

do you have, or have you had any Norton (symantec) software?

 

[CaKiwi]

Yes, I use Norton Antvirus.

CaKiwi

 

[Cirrus9]

Does this computer use Quark locally or through a network? I believe Gluon is Quark x-press plug-in.

 

[CaKiwi]

No, this computer does not use Quark.

CaKiwi

 

[paulwood]

As far as I know, GluOn is part of a branded isp service (such as American Express Online), which is provided by Brand3 Inc. I don't know what the dll in question is, but I guess it's trying to find the modem through it.

Hope this helps.

 

[drdak67]

Go with Paulwood's suggestion...
I was thinking there was somme symantec app you deinstalled improperly (a lot of their files start with "nn&quot. But Norton antivirus wouldn't give you that error, I'm pretty sure.

 

[CaKiwi]

Paulwood,
Your suggestion was right on, I was using American Express Online while it was free. I have just installed again then uninstalled it and the problem has gone away. I thought that would be safer than messing with the registry.
Thanks,
CaKiwi

 

[timmyn]

I was trying to remove my HP scanner files and may have accidentally removed
files related to my my printer driver. In reinstalling it, I can get the
HPprinter to work with Word Perfect only, but when I try to use MS Word, I
get a message that the printer driver is missing or not valid. This happens
in MS Word only, some of my saved MS files are now saved in a different
format. Please help!

 

[paulwood]

It may seem a little drastic, but probably your best bet is to uninstall the printer, and then reinstall from scratch.