Missing characters when printing 1

[mungoblack]

Im currently using Groupwise 5.2 When i try and print off an email the result is that some of the characters are missing. For example-

If th prob em of overch rg ng in t e p st can be overcome t ere ay be the o port ni y to r ise ents more q ic ly to o fset the r qui ed re uctio n s rvi e cha ges.

This has only recently occured and printing is fine in word or excel etc... I have reinstalled both groupwise and the printer driver. Anyone have any answers?

 

[lysa]

Some of our users had the exact same problem, with GW5.5. and eventually I found that changing the printer properties and selecting 'print truetype as bitmaps (/graphics?, I can't remember exactly) solved the problem.
Hope this works for you too !

 

[novellmel]

I was having the same identical problem. At least for LaserJet 4M Plus printers, here is the solution (pointed out by Lysa, but these are the exact steps I used to clear the problem):

Click on "Start".
Click on "Settings".
Click on "Printers".
Right-click on the printer in question.
Click on "Properties"
Click on the "Print Quality" tab.
Under "Text Mode", bullet "True type as bitmaps" (the default is "Auto&quot.

That solved the problem for me. Thanks, Lysa!