Mislabeled Feature Keys 1

[adminkirk]

Hey everyone,

We're running a BCM400, on the BCM4.0 software. I just noticed I have an 1140e phone with labels for the wrong features.

IE, on my phone, the first three softkeys to the side of the screen are:

Conference
Forward
Last Num

When I push the Conference button, it says "Forward To:"
When I push the Forward button, it says "Make calls first"
When I push the Last Num button, it works.

In Element Manager, for that set, my button programming table looks like this:

Feature: Call Forward (F4)
Feature: Conference/Transfer (F3)
Feature: Last number/Redial (F5)

If I switch the first to features in Element Manager so they look like this:
Feature: Conference/Transfer (F3)
Feature: Call Forward (F4)

Then the two buttons on my phone switch:
Forward
Conference

When I push them, they still do the wrong function.

Any ideas as to what is going on?
Thanks!

 

[gwebster]

Have you installed the latest SU (System.020) as well as UTPS (271-IPTEL) patches?

 

[cook1082]

Chek the buttons using feature * 0. To make sure what button is what. Reboot phone too.

 

[adminkirk]

Hey Cook,

When I push F*0 and then the button labeled "Forward" the phone displays "Conference."
When I push F*0 and then the button labeled "Conference" the phone displays "Forward."

After a phone reboot (removing the power and reconnecting) I have the same results.

Once upon a time these were fine, but just the other day I noticed them being backwards.

 

[adminkirk]

I'm just hearing that there are multiple people with this same problem in my company. I have confirmed 4 others, but it is likely everyone.


gwebster, how do I check to see if these are installed? If I don't, how do I obtain them?

 

[gwebster]

how do I check to see if these are installed? If I don't, how do I obtain them?"

Look at "Managing BCM Software Updates" in the Administration Guide. You will need to get SU/patches from an authorized Nortel partner.

 

[bluemr2]

Make sure under telephony, global settings, IP terminal features, key labels, that someone didn't change the labels.

 

[adminkirk]

That was exactly it bluemr2. There were two lines for conference and forward being assigned to the wrong feature key.