misc questions on BCM400 1

[wrey]

Hello,

I have a few misc questions about my BCM400 v.4.0.2

1. When a phone call is recorded, it goes to the mailbox of the user. Is there a way to export that voice mail to a PC?

2. Can a skillset be configure with a Direct telephone line?
I tried to do this, but when I called the direct telphone number. It rings a few times and then it goes to the general mailbox.

3. Can a user used Norstar 7208 to login and select a specific skillset to sign on, even though the user belongs to more than one skillset?
I can do that from a 7310, but I don't know if its possible from a 7208.

Thank you for your help.

 

[MagnaRGP]

1. If you use Unified Messaging, you can export the file as a .wav
2. Yes. The DID target line needs to be assigned to the skillset in AA Lines administration.
3. Not sure what the command is.

 

[Crowtalks]

To continue the reply, to log in or out from a skillset, Feature 904, I concur with the other answers, also.

 

[biv343]

A 7208 phone will log into all skillsets that the agent ID is assigned to. It's not possible to log into a specific skillset unless you have a 7310/7316/7234 or an IP set. You need the softkeys to be able to select the skillsets you want to log into.