LittleGremlins
Technical User
Currently have a MIRAN installed with 3 ran messages.
Need the ran to begin new for each caller (not start in the middle of the message).
The call flow is designed to play a forced greeting to all callers and it is a RAN message. Once the caller hears the greeting the script will Q to the skillset, if all agents are busy the caller will hear the first delay message (all our agents are busy).
Testing proved that if three calls hit our PBX simultaneously, the first caller hears the forced greeting the other two will hear ring no answer until the forced greeting finishes playing to the first caller. Once the RAN is done, the second caller will hear the forced greeting, the third caller will continue to hear the ring no answer. (Note: our forced greeting is 19 seconds long)
Is it possible to provide simultaneous callers with a forced RAN message that always starts at the beginning????
Need the ran to begin new for each caller (not start in the middle of the message).
The call flow is designed to play a forced greeting to all callers and it is a RAN message. Once the caller hears the greeting the script will Q to the skillset, if all agents are busy the caller will hear the first delay message (all our agents are busy).
Testing proved that if three calls hit our PBX simultaneously, the first caller hears the forced greeting the other two will hear ring no answer until the forced greeting finishes playing to the first caller. Once the RAN is done, the second caller will hear the forced greeting, the third caller will continue to hear the ring no answer. (Note: our forced greeting is 19 seconds long)
Is it possible to provide simultaneous callers with a forced RAN message that always starts at the beginning????
