I have a ACD Q configured to give a night message (NRT) from a Miran card if all agents in the ACD Q are logged out. The message is successfully given but when the messaage ends the call appears to be still held up and gives a long busy tone. Is this normal or is there a prompt that will disconnect the caller after being given the night message?
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Miran Message Give Disconnect
- Thread starter HASAGO
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