Minuet problem

[randall5]

We swapped some trunk card to CLID cards last night in a MICS last night and today the ACD is not working. My tech performed a graceful shutdown of the NAM before swapping cards and then powered down and rebooted. This morning the customer claims ACD is not working. I have dialed in through NRU and can get into a F920 session, but F901, F921 say ACD INACTIVE. I don't know what to troubleshoot. The ACD was installed by others and I have only a cursory working knowledge of Minuet. Any insight would be helpful.

Randy

 

[Arr]

First do an XFTEST to determine if the ACD codes are active or not. If not active clear the codes, shut down the NAM and reboot.

PhM

 

[teekow]

From my experience, whenever a NAM is rebooted, the Minuet (if equipped) defaults to the night routing mode. This may be a good place to start. I think you need to manually set the ACD to day mode in feature 920 (from memory). If it isn't there, check feature **xftest to see what other feature codes are available.

 

[randall5]

Just to update, the solution was found when it was discovered that the designated backup set was unplugged. The Minuet sees this as a major problem and does not allow the application to open. If you change the backup set to a valid DN, and reboot, all is A-OK.

Randy