Migration plan for IPCC 4.0.4

[schilperoort]

Hello

We currentlu have IPCC 4.0.4 running on the same server as the CM 4.2(3)SR2b.
We will migrate the IPCC to a separate server with a new license file.
Currently we have the OS and IPCC software succesfully installed on the server.

I wondering what is the best migration approach to transfer the script to the new server and to eliminate the risk of problems when connecting the new IPCC server to the CM.

From my point of view, I've to use Bars to backup the customized prompts and create new CTI RoutePoints on the CM.
When the new IPCC server is fully operational, the routing from the IP Phones to the CTI RP should be changed to the new server.

Please can somebody advise what to do more for a smooth migration.

Thanks

kind regards Ronald

 

[whykap]

That will work. If you are talking a single script with a few agents (must be since you are cores) just handload everything. It would end up being faster and cleaner.