Migrating CallPilot 5.0 10002rp to a 5.0 1006r question.

[dogg1]

I have a new 1006r Callpilot server which I have migrated our 1002rp database onto. The download was error free but when I go to run the configuration I cannot get the Language CD's to read in the Z: Drive. The other issue is when I bypass the languages prompt I get to the end and start the configuration wizard I get an SetKeycode error of 60601. Has anybody seen this before? Any help would be appreciated.

Thanks!!

 

[bignose21]

how did you restore the database? You need to use the setup wizard, if you use the CP Manager the server comes up thinking its the wrong type. For example i uploaded an i201 DB onto a 1006r and it was goosed as it tries to run it as an i201 (Would also cause a Keycode error as the server type would be wrong).

 

[dogg1]

bignose21,

I migrated the database from the 1002rp(5.0) over to the 1006r(5.0) then upgraded the 1006r to 5.1. I'm all patched up. First time build/upgrading a callpilot, documentation is a little confusing. I do have a question though. Can you run My CallPilot on the dame server as the CallPilot Reporter?

 

[bignose21]

From NTP NN44200-305 chapter 7 "Installing My CallPilot on a server"

You can install My CallPilot on the CallPilot server or on a separate
Web server. For optimal performance, Nortel recommends you use a
separate Web server dedicated only to My CallPilot applications. You
can install My CallPilot on the same stand-alone Web server as CallPilot
Manager and CallPilot Reporter.